Address: Thurrock Lakeside Shopping Centre, 612 The Quay, West Thurrock, Grays RM20 2AD, United Kingdom
Phone: +441708983960
Rating: 3.9
based on 253 reviews.
Attractions and Activities
Pros:
"The little boats, flying bikes and 4d cinema also very enjoyable."
"Loved the 4D cinema which was a 5 minute movie."
"It was the only place I could find that had a paw patrol area to play in."
"The Rugrats soft play area had no soft play items in it while we were there and was just empty so that was also a waste."
"We really enjoyed this place! There was lots to do and our youngest went crazy for all of the rides, climbing and interactive things to do."
"Really cool place for young kids. Loved meeting some of their TV favs. Some of the rides were enjoyable too."
"Fantastic and exciting entrance with friendly staff."
Cons:
"Downside there is only 2 rides to get on."
"I felt like the activities were quite basic. Could have been much more engaging."
"Poor! They could have done so much more with this place. Hardly any rides. The interactive parts are sooooo boring."
"A bit disappointing when you first get in it’s a little underwhelming but my 4 and 1 year old enjoyed it regardless."
"Very basic set up has the potential to be amazing but there's actually not that much there staff pleasant enough. Soft play spaced out but made up of a few components."
Staff and Customer Service
Pros:
"The staff here were all so friendly and welcoming, my 3 girls had the most amazing time."
"Customer service was excellent, as we were late for our slot, but the receptionist on the phone was very accommodating."
"The interactions with the staff manning the characters were all fantastic and took the time to speak to my son which made his day!"
Cons:
"I think most of the staff are incredibly rude, and not welcoming at all."
"The person who was with chase for meet and greet my daughter was so pleased to see him, and she just starts pulling him away."
"However some of the staff were extremely rude especially at the boat ride, very abrupt and just not a pleasant experience."
"Although the place is nice. Certain staff members are extremely rude."
"We came today the guy at the till was not friendly and had no customer service skills we could hardly hear him speaking either."
Value for Money
Pros:
"2 adults and 1 child £20 is worth it."
"Great prices, good parking availability, food connections."
"Nice indoor place for kids which is split into 3 themed areas... Paw Patrol, Ninja Turtles and Sponge Bob. Some fun activities including a 3D cinema which should keep the kids busy for about 2 to 3 hours."
Cons:
"The venue is bit expensive for basically soft play and a few characters."
"The size of the queue there was no way we'd see him before time ran out. Just glad we didn't pay full price because it would've been a waste of money."
"A bit disappointing when you first get in it’s a little underwhelming."
"A waste of money, rip off for a so called Nickelodeon product."