The Bear Grylls Adventure Reviews Summary

Accessibility and Inclusivity

Pros:

• "I took my Daughter who is registered blind and they were wonderful."
• "We did archery with Matt who put balloons on the target so my Daughter could hear when she hit the target."
• "Special thanks to Connor who accompanied my Daughter on the high ropes and literally showed her the ropes."
• "The staff are very friendly and helpful."
• "Each activity needs to be booked separately, age restrictions apply, so check before booking."

Cons:

• "The children had a fabulous time at Bear Grylls Adventure. It offers activities for a wide range of ages and certainly for those children (and adults) with lots of energy."
• "We had a mixed experience at Gear Grylls Adventure today. Which was a shame."
• "The staff were professional and friendly, and the check in process was quick and efficient."
• "Staff couldn't do enough, genuinely delighted with how helpful everyone was."
• "Assault course was fun! But the climbing walls aren't really suitable for the target audience."

Value for Money

Pros:

• "A great place with a wide range of activities."
• "The staff are very friendly and helpful."
• "Had a corporate event day here... It was a great fun place with excellent facilities."
• "We have had a mixed experience at Gear Grylls Adventure today. Which was a shame."
• "Facilities are great, useful little wristbands for lockers and keeping track of photos on activities."

Cons:

• "Looks amazing, less so once there."
• "A little expensive and need to book in advance as it gets busy in school holidays."
• "Downside, activities we did were short, about 20mins each after the briefings, making it a very expensive experience."
• "Came here to do an iFly session... in all honesty I think I'd have felt quite ripped off paying anymore than £50."
• "For £20, 3 rounds - 13 arrows is a ripoff."

Customer Service

Pros:

• "The staff are very friendly and helpful."
• "Staff were very helpful all the way through check in and the activities."
• "Every single member of staff we encountered was happy, enthusiastic and most importantly polite."
• "Staff are friendly."
• "The staff were professional and friendly, and the check in process was quick and efficient."

Cons:

• "Looks amazing, less so once there."
• "Staff definitely need to be more interactive and trained in customer service to make the experience better."
• "The restaurant staff were more interested in their phones than serving the customer."
• "The staff were friendly and helpful and the wristband system is really good so you have easy access to a locker and can easily identify what activity you're supposed to be doing without carrying tickets or paperwork around."
• "I would expect it would be a very pricey day if you have a large group, especially if you wanted to try everything on offer as each activity has its own cost."

Parking and Accessibility

Pros:

• "Parking was simple and the facility easy to find."
• "Parking wasn't cheap, but not obscene- around £6/7 for 5 hours."
• "There's a new free fall part in it as well which we went on for free as they are trialing it at the moment."
• "The place is easy to get to, clean and well set out."
• "Parking is about 10 minutes walk away so you’ll need to arrive early to make your slot."

Cons:

• "Even when getting the token validated there is still a charge."
• "Parking is expensive, walk to car is tiring."
• "The parking is also expensive, despite validating our coin, it cost us just over £6 for 4 hours there."
• "Parking gets validated but still really expensive."
• "Quite difficult to locate the east 5 parking which is the closest and cheapest. Resorts world parking is really expensive after 2 hrs."