Anand Sweets Reviews Summary

Food Quality

Pros:

• "The samosas lived up to the hype - beautiful, filled to the brim, with a zingy sauce."
• "Very delicious hygienic foods in multiple dishes."
• "The perfect place to go if you enjoy the many 'tasters' that precede your curry as well as home cooked vegetarian curries."
• "The Kachori Chaat and tinda massala were favourites."
• "The best chole bature I have eaten."
• "Eat in Anand if you want to eat authentic Indian delicacy."
• "The food was tasty."

Cons:

• "The best thing of the restaurant is proper vegetarian food but horrible food except Pranthas."
• "I found a fingernail in my samosa, I had to throw the rest out, that is absolutely disgusting, no hygiene at all!"
• "The starters came and they were microwaved soggy samosas and pakora, the curry's were ok but the breads were sub standard."
• "The last time we went the parathas were burnt."
• "I ordered Rajma and Roti, Rajma tasted as they were out of tin and blended with their normal gravy/sauce and roti tasted kachi."
• "The pakoras seemed like they were dry and bland."
• "Burfi were like solid jelly and curries bland."

Service

Pros:

• "Very friendly & helpful staff, they will make you a requested dish even if its not on menu."
• "Very affable and hospitable staff members to the customers."
• "Their service has always been top notch and incomparable to many other similar places 👏"
• "The people serving were very courteous but looked overworked."
• "Very friendly and welcoming staff."
• "Brilliant service by Sharon, Parul and team."
• "Staff was very friendly and had no problem answering our questions."

Cons:

• "Service has really gone down since the new management took over."
• "Made to wait 1 hour at the store when arriving to pick up a collection order."
• "The front desk staffs were not polite and there was absolutely no interaction at all."
• "Hanging you up by delivering half order on the table and ignoring you like you are eating here for free."
• "Horrible experience! Since Anand sweets has come under new management it has seriously declined in its customer service."
• "Customer service is terrible."
• "The staff need to do a course on customer service skills."

Value

Pros:

• "Value for money lunch Thali."
• "Always a great option for some authentic Indian veg food and dessert."
• "Totally worth a half-hour detour!"
• "The best Indian vegetarian restaurant in Leeds. The taste is pretty homely and the price is way too cheap."
• "We had so much food and less than £10 per head."
• "Good value too with lots of curry type dishes to choose from."
• "The prices are really cheap too!"

Cons:

• "Parking is a bit of an issue as it's on a busy road full of litter."
• "The mains arrived as we were eating starters which to me is there way of rushing us out the door, the service was obviously terrible the food has gone down hill since the previous owners/ staff yet the price has gone stupidly high."
• "Kachori which costs 90p for take-away, costs you 3 pounds for dine-in."
• "Absolutely love it! The prices have increased though..."
• "We ate in snacks of total cost of 10£ but we were charged 24£ (for eat in)."
• "Well it used to be good in it's day but now it's an overpriced place."
• "50% increase in price of samosas and selling yesterday’s vegetable pakora on a Sunday morning is not a great business model."

Ambiance

Pros:

• "A lovely little Indian restaurant and takeaway."
• "The place was very clean and welcoming."
• "Well lit and has pleasant smell of good food cooking."
• "This place is a gem and is definitely worth the travel across Leeds."
• "The staff are lovely and there's a relaxing vibe about the place."
• "Lovely, well cooked vegetarian food, with generous servings."
• "One word 'PERFECT'. Been here for like 6-7 times and everytime its just wow."

Cons:

• "Firstly my Dad is extremely unsteady on his feet due to disability so in order for him to get into the place customers had to stop their meal and move the table and chairs away from the disabled access door which immediately made us feel a little bit of an inconvenience."
• "Music was too loud and they served me some dish that was boring. No flavour or spice. Just boring."
• "They served it cold. Not eatable at all. It was not fresh at all."
• "Absolutely atrocious lunch out... Service was so poor hair in food."
• "Ordered samosa chat (samosa was cold and soggy, the pastry had no crunch or crisp) and Halwa poor (fresh but chole was cold and very small portion of halwa."
• "The worst samosa and samosa chaat i ever had in my lifetime."
• "It’s a ripoff."

Customer Service

Pros:

• "The people running it are very friendly and helpful, and if anything the food gets better every time I go."
• "An authentic & unpretentious Indian cafe serving the best samosas, curry dishes & desserts!"
• "Great service, nice price, delicious."
• "The samosa chaat was amazing! One of the nicest things I've ever eaten."
• "Amazing chaats. Fresh rotis and curries with the unmissable 'home made' feel."
• "Had a great samosa to start, then samosa chaat. Really tasty food, served without a long wait."
• "The lady that served me was extremely pleasant and helpful."

Cons:

• "Never coming here again."
• "Not to mention that when my father rang, all she had to say was ‘what can I do about it’, this is not customer service."
• "Staff just ignored the feed back. 3 member of staff having a banter at the counter and just very unprofessional."
• "Very disappointed to be honest."
• "We came here first time to try masala Dosa. But it's very frustrating here."
• "Service still needs addressing."
• "The staff who were there didn't seem to care about the customers."