Snows Kia Newbury Reviews Summary

Customer Service

Pros:

• "Mike went over and above to help. He was friendly, professional and really takes customer care to a different level."
• "Nathan was brilliant throughout the process. He really knew his stuff about the car and he set our expectations perfectly from the beginning and kept us updated throughout the wait!"
• "Jordan is an exceptional part of the sales team going above and beyond to help us find the perfect car for our family."
• "Mike Merryweather was very helpful and friendly towards us. We had a bit of trouble with our picanto going through its MOT, Mike sorted it and gave us options."
• "Service and MOT completed today on my Kia at Snows Newbury. Outstanding customer service by Ashley - 10/10."
• "We had a fantastic experience with Duncan from beginning to end. From the order of our Sorrento back in January he kept us up to date of expected delivery times through the year."
• "What can I say, Mike Merryweather in service is very welcoming and friendly. Made our visit very pleasant while waiting for a service."
• "Had my sorento serviced today greeted with a big smile from Stacy and explained the service and price and everything was cleaned before I touched it."

Cons:

• "Went in to buy a car, that we had viewed previously and liked, we were convinced otherwise by the ‘sales’ team. Duncan left a lot to be desired with his customer service."
• "Wait around on the forecourt for ages before someone says hello."
• "Only one minor thing was - we were waiting quite a long time to finish purchasing the car and couldn't not take the car home the same day."
• "Sadly when I picked up the car it smelled like someone had eaten a Big Mac in it…to the extent that I had to drive the 30min journey home with all windows down."
• "Appalling aftercare once you buy a car (can’t fault the sales team they were great)."
• "Booked an appointment to buy a car, 2 hours drive (80Miles) only to find that the car had already been sold when we got there. No Contact from Thomas Chapman to inform us…"
• "Car had a light come on so took it to the service dept and was told it wasn't under warranty and was going to cost me nearly quarter of the price of the 1-year-old car to fix."

Product Quality

Pros:

• "We were told to expect the car in Q4 and it arrived in good time in October, so we were delighted. The car is as expected and we love it!"
• "The car is amazing, loads of effort put in to make sure it is perfect. Including Alex fitting a bumper guard!!!"
• "KIA warranty and service is awesome."
• "Just taken delivery of our brand-new vehicle Sportage PHEV from Snows Newbury. Nathan, the salesperson, was excellent throughout."
• "We particularly appreciated their patience given it was the first time we had bought an EV."

Cons:

• "We had previously purchased a vehicle from a Kia Dealer, based on a few promises that weren't kept, and we were left stranded."
• "I waited from August to December to get the rear mudflaps fitted and waited for 2 hours in the garage for this to be completed."
• "The charging flap that was broken when sold to me is still waiting for a warranty decision."