Eden Vauxhall Newbury Reviews Summary

Customer Service

Pros:

• "Highly recommend Eden Newbury and Graham in particular."
• "The team at Vauxhall are outstandingly helpful, friendly and patient."
• "Great customer service, Callum Cracknell the salesman listened to what we wanted and gave great advice."
• "Fantastic customer service from start to finish from Graham Caddy."
• "Everyone I spoke to was accommodating and wanted to go the extra mile for me."
• "Excellent service by Eden Newbury, Chloe Smyth at reception kept me totally informed throughout service by text message."
• "Very Impressed! Received absolutely top rate customer service from all members of the team."

Cons:

• "Honestly all there after is a quick sale They couldn’t care one bit!"
• "The customer service here in diabolical, they are rude to customers."
• "She called them at 4pm and got no real update from reception only being told that they would be in touch when they knew."
• "It took over a week before I heard anything from a member of staff and by this point I had already purchased a car."
• "When we returned unfortunately Chloe was off sick but there had been no clear handover and the staff had no idea why we were there."
• "A test drive was booked the week before but on arriving the salesman didn't know why I was there and couldn't find the car I wanted."
• "Sorry for the wall of text... I went in for a test drive recently and no-one asked if I needed help."

Sales Experience

Pros:

• "Well, what can I say, massive shout out to LAURA FISHER at Newbury, very patient, informative, not pushy like some sales people."
• "Graham Caddy is the best Car Salesman I have ever encountered."
• "Fantastic, hats off to Paul mole.one of the best salesman I have encountered."
• "Jim was brilliant and with a relaxed approach nothing was too much trouble."
• "Dealt with Lee Reynolds. Very helpful and honest through the process."
• "I just purchased used car and had interaction with Jason, It was pleasure interacting with him, he patiently listen to my questions, clarify and help with my requirements."
• "Laura fisher from the newbury branch gave me the best experience for buying a car."

Cons:

• "Just been quoted £799.56 by Eden Vauxhall Newbury to replace 4 glow plugs in my Vauxhall Corsa. This is obscene and blatant profiteering by Eden."
• "Brought a Vauxhall Corsa in 2019, was given the wrong car in the first place."
• "At 1831hrs I was contacted at home by the Service Manager from Vauxhall Eden, Newbury, and after a brief discussion about the situation he more or less told me that I had nothing to complain about."
• "A car we wanted to drive had sold which of course I understand however there was no communication to me to inform me."
• "Received poor service, despite phone calls, emails and written communication they have not sorted out my complaint."
• "The cars weren’t ready to test drive and after nearly an hour eventually went out."
• "Very poor after sales service, arranged twice a courtesy car and twice let down."

Staff and Communication

Pros:

• "Very friendly staff making it a pleasant experience."
• "Really helpful! Lyndsay was great!"
• "Reception staff were pleasant, polite and very helpful."
• "Friendly staff, very helpful, was offered tea/coffee etc and a place to work for a couple of hours whilst I waited."
• "The staff were friendly and efficient."
• "Very friendly, honest and knowledgeable, made me feel so comfortable."
• "Staff were pleasant and helpful."

Cons:

• "I was left to embarrassed and discriminated against."
• "The customer service here in diabolical, they are rude to customers."
• "Literally walked past had a really pushy salesman telling me it’s my fault I don’t know what I want!!"
• "Nice people however what is missing is Product knowledge and getting back to people quick enough."
• "I don't have any good comments to make."
• "We went to visit this showroom to look at the mokka the salesman was very enthusiastic and helpful took all our details to test drive he even photocopy the driving license at this point we inform him that we are on the motobilty program he then came back and informed us that his manager has refused to allow us to test drive the vehicle."
• "At 5.20 she received a call advising her that her car had failed the MOT and it was too late in the day to fix anything so she would have to book another appointment for the issue to be resolved and a retest."