Key West Bar & Grill Reviews Summary

Food Quality

Pros:

• "The food was delicious (we've had so many compliments from our guests on all of the 3 courses we chose)."
• "Food was really good."
• "Their special fish and chips was mouthwatering."
• "Food was excellent and delicious."
• "Coffee was excellent and fish and chips that we had were very tasty."
• "Food is nicely presented & tasty."
• "The food is really good. Just try the chips! Best in Bournemouth."

Cons:

• "The desserts were low quality and tasted like they came from Lidl."
• "The food is very expensive for the quality; especially the chips."
• "Service was also terrible, they ran out of one of the dishes we ordered."
• "The nachos were stale, and they dont even know the correct ingredients for a chicken caesar salad."
• "Staff were absolutely lovely but food was not worth the money. Dry burger and fish and chips small for £20."
• "The 'spicy fish noodles' the muscles were so overcooked they were bright orange."
• "Horrible food!! Pizza was burnt and the parts that weren’t didn’t taste like anything!"

Service

Pros:

• "All the staff were very helpful and friendly - nothing was too much trouble."
• "Every member of staff was welcoming and helpful."
• "Staff were really attentive and welcoming."
• "Peter and his team worked tirelessly in the lead up to the wedding, to set up the venue to look so stunning and throughout the day nothing was too much trouble for them."
• "The staff are excellent, intelligent and attentive."
• "Waiters were very polite and knowledgeable."
• "Our waiter was attentive and polite."

Cons:

• "Shocking!!! AVOID."
• "The service was just not good enough!"
• "Awful to no service. Tried to get breakfast but was ignored for around half an hour."
• "We waited for over 20 mins and still no one came to take our order."
• "Only small problem was getting the attention of the younger members of staff to take your order."
• "I spoke to a 'Manager' who quite frankly couldn't careless and in my eyes is not a Manager."
• "Service was quick and enjoyed hearing some live music in the background."

Atmosphere & Location

Pros:

• "Superb dinner and drinks with a hell of a view!"
• "We really like the atmosphere and service at Key West and have been a couple of times."
• "Great location on pier with amazing views."
• "It's a fantastic location at the end of the pier with stunning views."
• "The views are unbeatable."
• "Beautiful location over looking Bournemouth and Poole."
• "Great location with fantastic view."

Cons:

• "Dated tables and chair which are sticky and unpleasant."
• "Even though it's outside you're still sitting next to people so it's not pleasant."
• "The furniture is fairly plain."
• "It looks quite dated in the venue and the tables were sticky."
• "The tea was not pleasant - poor quality tea bag and lack of flavour."
• "That’s not what you come to a British seafront for - I definitely expected better fish & chips from a pier."
• "The food had no presentation. Even the sandwiches were like from a breakfast cafe 15 years ago."