The Newton Arms Reviews Summary

Staff Service

Pros:

• "Emily and Aaron were absolutely fantastic."
• "The manager, Aaron, and his staff completely went out of their way to ensure our evening was relaxed, full of amazing food, and comfort."
• "17-00 on a very busy bank holiday Saturday 10 adults and 7 children were seated and orders placed. Order arrives in 25 mins, all together and all 100% correct! On top of that the food was good pub fare and well priced! All rounded off by a friendly helpful waitress - top place for families!"
• "Manager and all staff really friendly. Social distancing and cleanliness were top notch."
• "Manager attentive. Impressed with the reopening."
• "All the staff were very efficient and helpful. Very friendly."
• "The lady that served us couldn't have been more attentive and pleasant."

Cons:

• "Service was poor the lady that served me was very rude after I ordered at the bar not being able to order through the app."
• "Customer service could of been better. The young lady that was on. Didny really know what she was doing."
• "One of the bar staff was very rude, the starter plates were burnt and not a lot of them for the money."
• "Some staff are good but the Scottish woman behind the bar has a shocking attitude problem."
• "Good pub, with good service except for the waitress who was sure she had brought everything out that was ordered only to come back on the third attempt with the full order and saying we hadn't ordered the extra food, no apology and trying make out it was our fault."
• "The barman was rude no manners."
• "Especially female member chatting to customers and looking at phone ignoring me as the only person standing waiting to be served."

Food Quality

Pros:

• "Great food for my anniversary with my husband Lewis been coming here years Aaron and the team can do no wrong in my eyes nothing is two much trouble no matter how busy they our thank u for making our night so special 💗💗💗"
• "17-00 on a very busy bank holiday Saturday 10 adults and 7 children were seated and orders placed. Order arrives in 25 mins, all together and all 100% correct! On top of that the food was good pub fare and well priced! All rounded off by a friendly helpful waitress - top place for families!"
• "Very reasonable prices and most importantly nice tasty food, friendly atmosphere."
• "Fantastic food and kids eat for £1 through the week."
• "Excellent food at decent pricing."
• "Absolutely wonderful food."
• "The food itself was absolutely amazing, if anything, restaurant quality!! Not your typical pub grub! Food actually made with care!"

Cons:

• "Shocking! The food that came was not what we ordered. They said certain ingredients were left out because they had run out...ie...onions??!! The food was sloppy and tasteless."
• "Food was poor and overcooked."
• "Tables were filthy dirty glasses on them food was terrible swimming in grease used 4 napkins soaking it up."
• "Only rating with 1 star as the staff were nice but my god the food was appalling."
• "The chicken was small and dried up sausages were bordering on burnt and no mushroom on either plate."
• "The food was poor, nothing like the pictures and burnt."
• "Food was dry, bland and definitely cooked hours earlier then left under a hot lamp for hours."

Cleanliness

Pros:

• "Manager and all staff really friendly. Social distancing and cleanliness were top notch."
• "The place is clean too so I may pop in again to try some of the non steak dishes."
• "Food was really nice and the place was clean and tidy inside."
• "The site is spotless, everyone friendly, caravan equipped for every need and club house is a great place for children and adults with great entertainment."

Cons:

• "On arrival, most of the tables were not cleared, and dirty."
• "Also the ladies toilets were a disgrace full of paper all over the floor and sinks."
• "Toilet facilities were dirty with poo all around both toilets."
• "We will never be going back here, waited for nearly an hour to get 2 meals, food was missing off the order, tables were dirty."
• "2/3 bathrooms were out of order with no toilet tissue, chips tasted like cardboard with food still on the cutlery."
• "The tables are usually a bit sticky."
• "Visited this place for first time today after reading reviews all I can say is it was a massive disappointment ordered chicken which was as dry as a bone and severely burnt."

Value for Money

Pros:

• "17-00 on a very busy bank holiday Saturday 10 adults and 7 children were seated and orders placed. Order arrives in 25 mins, all together and all 100% correct! On top of that the food was good pub fare and well priced! All rounded off by a friendly helpful waitress - top place for families!"
• "Very reasonable prices and most importantly nice tasty food, friendly atmosphere."
• "Had peas and mash at a cost £5.99. Well worth the money, recommended."
• "Prices are reasonable with lots of offers such as 2 mains for £8.50."
• "The breakfast is incredibly cheap and with free refills on coffee!"
• "If you want value for money and proper tasty food and good sized portions then you can't do much better."
• "The food here is cheap, the portions are a good size, and there's a good choice."