The Horse & Jockey Reviews Summary

Food Quality

Pros:

• "Kids loved play area went for meal kids meal was OK."
• "Had two steaks and asked for them to be medium done and both came out rare so not cooked to the way you ask but good value for money."
• "Friendly staff dessert is lovely food was excellent kids said the food was all yummy."
• "The food was brilliant, service excellent and the guy that seated us was friendly and very helpful."
• "Very good meals - excellent taste, very filling."
• "Went for a Sunday carvery, really excellent all round."
• "Had Chilli Beef with rice, good meal."

Cons:

• "The food was cold - not luke warm- actually cold."
• "Absolutely disgusting couldn’t get cutlery through the fish, the mixed grill was awful."
• "The burger was cooked dry and had then been nuked to melt the cheese."
• "Food wasn't very nice. Greasy macaroni and stiff overcooked chicken nuggets."
• "Everything was fine until ordered food the food that came was absolutely inedible especially the burger."
• "The steak was ordered medium/rare but arrived what can only be described as extremely well done."
• "Food is not as good as it used to be. Had a steak there and paid for the upgrade and there was a lot of fat on it and as it was supposed to be cooked medium it was very tough."

Service

Pros:

• "Very helpful staff. Clean and tidy with plenty off seating."
• "Staff very pleasant and efficient created a relaxed atmosphere."
• "Greeted as soon as you entered."
• "Special thanks to Caroline and her mam Deb for making me feel very welcome."
• "The staff were very polite and attentive especially Paddy the new manager!"
• "We had the most friendly waitress I think her name was hannah! She went above and beyond to make us have the best time whilst there!"
• "The bar staff were super polite and exceptionally accommodating."

Cons:

• "Food takes forever to come, had to wait over 45 minutes on numerous occasions."
• "The assistant manager was very rude and wouldn't help us at all."
• "Terrible service, abrupt staff, unhelpful and using their mobile phones."
• "The response of the staff on this matter was abrupt and not helpful."
• "A complete shortage off staff!! Very disappointed!!!"
• "Took ages to get served, when I did finally they had nothing on the menu I wanted as out of stock of main meals."
• "Awful customer service."

Cleanliness

Pros:

• "The establishment is exceptionally clean and well presented and has wonderful parking facilities."
• "Lovely and clean."
• "Nice place, clean & tidy."

Cons:

• "Entire place was dirty, one of the chairs looked like someone vomited all over it."
• "The Soft play is getting shabby, the toilets don't get fixed and are not the cleanest."
• "In reflection, it's dark, dirty and poorly maintained."
• "The place was full of smoke."

Atmosphere & Facilities

Pros:

• "The play Area is the best thing about this place."
• "We hired the function room for a baby shower and we would definitely use it again."
• "Great for kids to have run about burn some energy."
• "There is a children's play area next door so it's perfect for the children to have a run around while the parents finish their drinks."
• "It's really nice here, been quite a few times. The last time was to celebrate my sons 18th birthday. Good choice of food, not too busy, we reserved a table and it was nice that it wasn't too loud."
• "I'd certainly take maddie here again as, above all, she had a great time."

Cons:

• "My grandson was verbally threatened by another child and will now not visit that play area."
• "Loud and bad mouthed people around kids."
• "Food sub par, drink choice abysmal, price far too high for what you get, full of loud, annoying children."
• "Both safety gate to go in & out of the soft play were broken, my two year old little boy got out & was found in the car park."
• "The atmosphere was quite flat and dark. Not a fun place to eat."