SIBU Reviews Summary

Food Quality

Pros:

• "The food is incredible and never disappoints."
• "Food was really nice! The Bao's were a bit bland but that's how they probably are meant to be."
• "The food in this place is incredible. They are full of flavour and presented beautifully too- so moreish!"
• "Food at one visit tasted good, but terrible on second, our favourite dish was prawn dynamite on one visit."
• "The food is of excellent quality and the products used too are from very good suppliers. Everything is fresh."
• "The only area of improvement would suggest is to bring the drinks sooner and before the meal."
• "The food came fairly quickly and was generally tasty."
• "The food is really nice, packed with flavour and doesn’t fail to disappoint."

Cons:

• "Due to the Koreano's lack of a burger description, the menu is not particularly helpful."
• "The food was good, but the service wasn’t too great."
• "Food at one visit tasted good, but terrible on second, our favourite dish was prawn dynamite on one visit, but later it was bad with cold prawns and hot sauce on top."
• "The kung po chicken could do some work, but I remember reheating it up as leftovers and it tasted better than in store."
• "The only thing that let it down a bit was I asked for none spicy chips but got the spicy ones."
• "Save your money and don't bother. We visit regularly and this visit was our last as the food ordered was poor quality."
• "Comfortably the worst meal I’ve ever had. I’m not one to complain but not good food unfortunately."
• "The marketing is misleading. The food was nothing like the images so I am so disappointed as expectations were set high."

Service Quality

Pros:

• "The service was amazing from Ali. He was very attentive and provided excellent customer service."
• "The ambience is great with music playing in the background and the customer service is amazing too."
• "We were welcomed and explained about the different dishes available by a very courteous staff."
• "I’ve been visiting Sibu regularly due to being a fan of Asian Fusion cuisine."
• "There is no booking system for small parties. Being just the two of us, we have tried several times to get a table here and wait time have been over 1.5hrs."
• "Service with this place is exceptional. They hand out food relatively fast, and are really friendly staff."
• "Honestly this place is a hidden gem, we ordered via UberEats and delivery was super quick."
• "Nice and friendly service provided the food was great."

Cons:

• "The food was good, but the service wasn’t too great. Staff were slow, tables were not properly cleaned."
• "There is no booking system for small parties. Being just the two of us, we have tried several times to get a table here and wait time have been over 1.5hrs."
• "Save your money and don't bother. We visit regularly and this visit was our last as the food ordered was poor quality."
• "We had to wait for a while and customers ahead of us left the premise for a reason which meant we needed to wait longer?"
• "My wife took me and our son out to this restaurant. As soon as we went in the smell was fantastic and the atmosphere was really good."
• "Comfortably the worst meal I’ve ever had. I’m not one to complain but not good food unfortunately."
• "The last and final time I ever go to Sibu."
• "Ordered Takeaway and it did not disappoint. It tasted insane, can't even lie."

Ambience and Atmosphere

Pros:

• "The ambience is great with music playing in the background and the customer service is amazing too."
• "Great atmosphere and nice interior."
• "We wanted to eat sushi and we decided that Sibu would be the right place to eat as it is certified halal outlet."
• "The atmosphere was nice to place is a little small side but hey we found it fine to be seated in time."
• "Fancy something different? Give this a go 👍 Asian fusion soul food in a vibrant setting, all halal and no alcohol on premises."

Cons:

• "The food came fairly quickly and was generally tasty. The drinks were also nice."
• "Save your money and don't bother. We visit regularly and this visit was our last as the food ordered was poor quality."
• "First timer here! The QR codes don't scan on the table I was sat at ...so I stood like a lemon at the tills for ages deciding what I would like!"
• "The service was really good, even though we didn’t book a table and it was fully booked they accommodated us."

Price and Value

Pros:

• "Prices are worth the portion sizes you get."
• "I always keep coming back to this place for the excellent food and service! Friendly and polite staff, especially Ali who goes out of his way to make sure you have everything."
• "We were served a rotten egg (desi omlette). Notified the manager who said you can swap it out for the kids meal but pay the difference."

Cons:

• "Comfortably the worst meal I’ve ever had. I’m not one to complain but not good food unfortunately."
• "Overall it is very overrated. Left feeling very disappointed 😞"
• "SIBU deserves all the success it can get. This is some of the best halal, oriental food I have tried."
• "Brilliant food and and absolutely fantastic customer services. Only reason I have gave a 4 star is i found it a bit expensive for what it is."