KUKU Reviews Summary

Food Quality

Pros:

• "Food was absolutely amazing, very filling, and arrived really quickly."
• "The nigiri was fresh and the espresso was rich."
• "Food is out of this world. Every time we go to KUKU we end up overeating and getting in to a food coma."
• "The miso soup is the best I've ever had."
• "The food was next level. There was the usual dishes you might expect to find on a Japanese inspired menu and loads I had not tried."
• "The best tofu I've ever had. It was like a warm cosy hug on my taste buds."
• "Sushi was presented well and tasty but small portion sizes meant it was overpriced compared to other sushi restaurants."
• "Food presentation and taste is extraordinary."

Cons:

• "The sauce actually worsens the taste of oysters."
• "To be honest, I would not say they're authentic Japanese meals."
• "The drinks menu for someone that doesn't drink alcohol was very basic."
• "The food came out in no real order, which meant the starters were still on the table when the mains started arriving."
• "Sushi was rolled quite loose and portions were small."
• "Food is not authentic - Europeans making Japanese dishes."
• "The everything seemed to be way too sweet for me. And most of the dishes were deep fried."
• "Quite honestly, I've had better supermarket sushi... and at a far lower price."

Service Quality

Pros:

• "Staff was super friendly, offered to make us any cocktails we want even if it wasn’t on the menu."
• "Service was quick and with a smile."
• "Staff are brilliant - Always so welcoming and accommodating."
• "Attentive staff. Cosy atmosphere."
• "Service seemed a little disorganised. We were advised when we ordered that we would receive dishes at different times."
• "The staff were very pleasant, welcoming and I very much enjoyed my meal here."
• "Thank you Francis for all your help."
• "Friendly, helpful staff. Great atmosphere, even on a Wednesday evening!"

Cons:

• "It took the staff 20 mins to take our order, when someone finally came over to take the order they said 'is that it, that won't be enough'."
• "There was nobody to greet us at front of house when we arrived."
• "Upon arriving there was no front of house, we waited a while to be seated."
• "Service seemed a little disorganised."
• "I felt like there was a lot of staff on but I'm not really sure what they were doing because we got left alone for very long periods of time."
• "I would also like to say that we didn't complain and we didn't cause a fuss. Just that we mentioned that we waited a very long time."
• "The restaurant only started preparing the food when we got there. The wait was 10 mins but the attitude of staff was really off."
• "Attentive and excellent service. Food exquisitely served and really tasty. Only criticism was the volume of the music which made conversation difficult."

Ambiance and Decor

Pros:

• "The location and the atmosphere is top notch."
• "Fantastic restaurant, superb food, relaxed ambiance, autism friendly."
• "Well decorated, comfortable and clean areas with a very cozy atmosphere."
• "The décor and feel of the place was definitely of somewhere you might want to make a bit of an effort."
• "We were very impressed by the standards of food, service & cleanliness."
• "Great Japanese restaurant. Some wonderful cocktails & incredible Japanese whisky selection!"
• "The atmosphere was pretty noisy at times and the bathroom was smaller than one would expect for an establishment of this size."
• "A very modern restaurant with a good choice of fusion Japanese cuisine."

Cons:

• "It was very busy when me and my partner ate here and found that the service was quite slow."
• "The vibe was good but the music was so loud that you had to raise your voice to be heard."
• "There was an incident where a customer slipped on the wooden flooring and I was disappointed that no one from the staff went to check on her."
• "Very simply furnished and lacking atmosphere but as I was with a group of friends we made our own."
• "It’s gorgeous on the inside perfect for a date night."
• "As a side note I think the woman's toilets are in desperate need of renovation as one of the toilet doors doesn't even open properly."
• "The worst part was that the rolls is microscopic in size! We paid a lot of money, and yet left the restaurant still feeling hungry."
• "The place was busy which was great to see and we sat at the sushi bar."