Sadat Hajj & Umrah Reviews Summary

Guidance and Leadership

Pros:

• "The tour leader was extremely helpful and guided them along the way."
• "Pir Ji treated us all like his own family and made sure everything was top-notch."
• "Not only did Mr Syed Munawar Shah organise everything, but he also guided the group during Umrah."
• "Shah Saab and his team of brothers who accompanied us in Makkah and Madinah were at hand if we needed assistance."
• "The group leaders are very knowledgeable and passionate in what they do."
• "The young group leader Owais, was very passionate and understanding towards the group and personally would make sure everything was made right if you had any issues."
• "The main tour brothers were amazing. Explained to us so clearly everything."

Cons:

• "However, only issue is when we were in Manchester. We did not know who our group leader would be."
• "The umrah is incredibly disorganised. No person helping us at the airports, confusion when performing the umrah, no tour guide that could speak English meaning we got ignored."
• "After the ziyarat, we got dumped onto the side road under a bridge, waiting an hour to be provided with more direction, but ended up having to find our own way back to the hotel which was a long walk."
• "The pirs are unprofessional and aggressive."
• "The ziyarats In Mecca were poorly managed as the tour guide on our coach was reading from Wikipedia which I found worrying."
• "Umrah guidance and knowledge was seriously lacked by the leaders."

Accommodation and Location

Pros:

• "The hotels were as described with great service, clean rooms and excellent breakfast."
• "Accommodation was of a high standard and very close to both haram’s."
• "Both hotels were very close and of top quality to stay and dine in."
• "Not to mention the 5 star hotel in Makkah which was 30 seconds walk from the hotel room to the gates of the Mashid-Al-Haram."
• "The sites of the hotels were superb and convenient."
• "The hotels that we stayed in Makkah and Medina were both 5 star and more importantly extremely close to the Haram which is brilliant."
• "Both hotels in Makkah and Madinah were extremely close to the holy mosques, only a few minutes walk away."

Cons:

• "In Madinah it was not as good."
• "Something for improvement is the facilities for example the hotel can improve and the ziyarats can be utilised more."
• "The only thing I can say to improve would be advance communication and sometimes time keeping."

Customer Service and Support

Pros:

• "Travelled for our first umrah as a family via this company and the service was second to none."
• "All the team is very helpful, they have bilingual speakers on the trip very beneficial for English speaking."
• "The service has been amazing. Every question and query I had was answered."
• "At the airports the group leaders helped us remove our luggage with their own hands and waited until everyone was cleared, they remained with the group at all times."
• "Whenever I needed any help or had a question would get almost instant response."
• "The entire team were really supportive, regardless of when we contacted them."
• "Whenever we needed any help or had questions, they are always happy to help."