The Real Greek - Westfield London Reviews Summary

Service

Pros:

• "The service was attentive and friendly, and the majority of the food was delicious."
• "Staff was very nice and didn't seem bothered at all by all my requests."
• "Customer Service is very good; polite, cheerful staff."
• "Our server was Aphrodite and she was very professional, sweet, and always had a smile on her face."
• "Everyone went above and beyond to smile and make us feel welcome."
• "The service was excellent, friendly staff."
• "The service was good, servers were nice and items arrived in a timely manner."

Cons:

• "Be careful there !! There was a big piece of glass in our food and my pregnant wife cut her tongue."
• "After placing the order we never saw a waiter again…"
• "There was a huge queue at the entrance but nobody seemed to care, 3- 4 waiters staring at us and doing nothing."
• "They did not get part of our order and the waiter was spraying cleaning liquid to clean the table with us just sitting on the next table."
• "The waiter was quite rude and unfriendly, served the main courses before we even finished eating the starters."
• "the service was pretty shocking. Had to ask 3 times for the bottle of water we ordered with our food."
• "We were sat at a table, and then ignored for about 15-20 minutes."

Food Quality

Pros:

• "The majority of the food was delicious."
• "The food was good and consistent the whole afternoon."
• "The vibe of the restaurant was cozy."
• "staff are really friendly and knowledgable and the souvlaki wraps are amazing!!"
• "The food was fresh, filling and fabulous."
• "Food was amazing - definitely recommend halloumi popcorn and souvlaki wraps!"
• "The food itself was absolutely delicious, with a wide variety of authentic Greek dishes to choose from."

Cons:

• "Sloppy taramasalata, runny no texture."
• "Honestly not impressed at all. The mousakka was what you would expect from Tesco, and we ordered 8 dishes."
• "The moussaka average due to the mince lamb."
• "Some dishes were amazing but the rest was absolutely not tasty… our octopus was totally overcooked and tasted very bitter."
• "The lamb skewers were over done and dry, same with the meat balls."
• "the fried kalamari was awful and wasn't really crispy, made me feel a little sick."
• "The food was terrible. Warmed up and slapped on the plates half of the food cold or not prepared properly."

Value for Money

Pros:

• "And the price was phenomenal; one of the best values for money found in West London :)"
• "I went in for the lunch deal which was totally worth it."
• "Excellent value for money."
• "The Lunchtime deals are good value for money."
• "The price it's fair and worthy to spend sometime with your family or your wife there and taste a good Greek food."
• "Price is fair and good value for money."
• "Here is a great lunch deal for £8.50."

Cons:

• "Really small portions, very expensive."
• "Our bill was massive but we did feed 6 people in total."
• "Adding a 10% service charge without any notification for bad service is also a bit rich."
• "5 of us went to Westfield, we all spent £40 each and came out hungry wondering if five guys was still open which tells you everything."
• "We had to order more food afterwards as portions weren’t great."
• "Very very overpriced. Couldn’t believe the bill and then the audacity to add service charge."
• "We spent £130 on a very average meal for four with drinks and coffee and will not be going again."

Ambiance

Pros:

• "The environment is very cosy and comfortable and if you sitting outside then you'll hear the sound of the water flowing which is very calming."
• "The ambience is lovely and welcoming and felt busy for a Sunday!"
• "Lovely atmosphere, friendly faces, delicious food."
• "The ambience is lovely and welcoming and felt busy for a Sunday!"
• "Amazing atmosphere lovely Xmas decorations the tree was amazing!"
• "Great atmosphere, great food, great prices, great staff."
• "The atmosphere was great."

Cons:

• "The atmosphere is exactly what you'd expect from a lightly painted Industrial unit."
• "The ambiance.. I can't remember any, people were much louder than the music.. If was any... I can't remember."
• "The table are so tiny and low that I had to battle to put my feet through."
• "Only downside is the acoustic as It is very loud when busy, it's hard to hear conversations at the table."
• "Quality of the restaurant interior was pretty poor, everything looked a bit worn, especially the unwelcoming bar area."
• "It’s what you’d expect from a shopping centre restaurant, overpriced and not worth it."
• "This restaurant is always cold no matter what the weather and the staff are incapable of making a decision to close the windows and they decide where you are to sit so it is always uncomfortable."