Address: Broughton Way, Harrogate, HG2 7NY, United Kingdom
Phone: +441423393219
Rating: 4.7
based on 328 reviews.
Customer Service
Pros:
"Fantastic customer care provided by Jason and Chris."
"The customer service from Ian was above and beyond."
"After terrible service at other dealerships Malcolm and Jason were so helpful, never pushy and helped me get the car I wanted."
"Malcolm went above and beyond to help me buy my car."
"I cannot fault the service Jason Mandrekas gave us."
"Absolutely fantastic service! Jess was very patient when it came to me being so undecided."
"A massive Thank you to everyone at the stoneacre branch in Harrogate! Rob even bought me flowers 😁"
Cons:
"The Stoneacre 'lifeline guarantee'? That doesn't cover engine sensors as Stoneacre argue that a sensor in the engine is not electrical nor mechanical and is not part of 'the engine'."
"Managed to get halfway through the sale until the sales manager turned and did his upmost best to force me to £2K warranty."
"Really gone downhill. Customer service extremely poor, made a complaint & was immediately dismissed."
"The female receptionist was very rude, telling me I was supposed to be there for 2pm."
"Be prepared to have to fight tooth and nail at every step with Stoneacre and do not trust anything you are told without triple checking it with multiple Stoneacre staff."
"Very poor service. Delivered at 08 30, no works done until end of day."
"She was extremely rude, flippant, ill-informed and completely disinterested."
Sales Experience
Pros:
"Even the paperwork was kept straight forward and simple. I would highly recommend this garage."
"Darren was extremely welcoming, and with it being for my first car, he recommended a range of different options to me that fitted what I wanted within my budget."
"I would have no hesitation in recommending James or Stoneacre when buying a new car."
"Ian Ainsworth is an excellent car salesman who helped us pick our perfect car."
"Robb Watt & team sorted a deal out for me & drove away a happy bunny."
"The whole experience Jason provided from enquiry to collection was excellent and hassle free."
"Communication was excellent and he tried really hard to secure the best deal on the car for me."
Cons:
"This is not what you expect from a brand new car and we are left picking up the bill every time this car needs to go in for investigation."
"When I managed to finally get my car to Stoneacre they announced there's a £89.99 charge just to *look* at the fault on the car."
"Would never recommend - traveled over 3 hours, spend 2 hours with the sales manager."
"Had no choice but to ask for the keys back, to which I was told they couldn't as it was too DANGEROUS to drive away."
"Despite being an award-winning sales manager… beyond words!"
"This is the 2nd time I have had trouble and bad service at Peugeot Stoneacre Starbeck."
"I would personally never purchase from Stoneacre again - if you must buy from a main dealer I absolutely would recommend to find an alternative dealership and purchase from them if you can."
After-Sales and Vehicle Service
Pros:
"We received excellent customer service at Stoneacre today."
"Michael went out of his way to make everything stress free BUT: no invoice provided that the vehicle was serviced prior to sale."
"Had a concern about a potential rear suspension issue... About 20 minutes later they returned the car, problem sorted."
"The car was prepared to a very high standard and ready for us to test drive."
"Couple of minor issues noticed after used car purchase. But credit where it is due I have received some excellent after care from Richard and Janet in the service department and all issues resolved quickly."
"Great service buying a Mazda CX5 from sorting out finance to getting car and handover, updates in between."
"After 500 miles we sadly needed to inform the dealers that an alarm came on notifying us of a low 12v battery after having the doors open for max 10 minutes while cleaning the car out."
Cons:
"Stoneacre informed us that this was just a sensitive alarm and to ignore it."
"Our other worry is that we return to the car after holiday and it will not start, or even worse it catches fire."
"This time, they quoted me 2k for rear discs, pad calipers, hand break cables, corroded spring and drop link."
"Took my car for an MOT to the Harrogate branch, the car failed and the list of what needed fixing came as a bit of a shock, over £1200."
"Upon car collection a few days later we were told the car was valeted and while the outside of the car looked superb, the inside was not as there was dust on top of seats and the dashboard, along with crumbs along the automatic-shifter and the floor mats with foot prints."
"I had my car booked for 4 tyres at 8:30-9:30 slot... Over 2 hours to fit 4 tyres."
"I too would leave a 0 star review for their after-sales service if I could - it is by far the most horrendous customer care I have experienced from any car dealership."
Overall Satisfaction
Pros:
"One of my favourite places to shop! :-) 5th car in a row from these guys, 5 star service as ever."
"We will certainly buy another vehicle from them in the future."
"Cannot recommend enough!"
"Lovely experience from start to finish."
"I’m over the moon with the professional service received by Stoneacre Harrogate and in particular Jason, Carl and Phil."
"Would absolutely 100% recommend Stoneacre Harrogate to everyone!"