John Roe Toyota Hull Reviews Summary

Customer Service

Pros:

• "Couldn't ask for better service!"
• "Excellent experience with the sales team especially Jaihan (Jay). Kind, on top of everything, and made the purchase experience silk!"
• "Craig Nelson was great from start to finish, really helpful, listened to what type of car I was after and just provided excellent customer service."
• "Libby supported my mum with buying her new car she was patient and explained everything to her in a calm manner."
• "Conner was polite and thorough, ensured each step of purchase was seamless through to handover."
• "The staff at John Roe Hull were fab from start to finish, all very approachable and friendly."
• "Excellent service from Ekbal Miah from start to finish."

Cons:

• "Yesterday, with no explanation, they were told the car will no longer be available."
• "They have not had the deposit they paid in February returned. Shocking service."
• "Really disappointing experience. Bought my new car 2 and half weeks ago, and part exchanged my old car. Unfortunately, I have just had issue after issue with the customer service."
• "Customer service is appalling."
• "But Toyota's service team are appalling."
• "I am now worried that John Roe had actually dented my car on purpose to get money from me."
• "Unfortunately he has been quite pushy and we have at times felt a little hounded by him and his sales tactics."

Sales Personnel

Pros:

• "Pete Pope... his professionalism, knowledge and manner was decisive in our choice of a Yaris Cross."
• "Absolutely delighted with the service provided by Howard Roberts, he went out of his way to ensure my wife and myself were happy and well informed with everything."
• "Special thanks to Pete and Jay at John Roe Toyota."
• "Called in to look at a used Aygo today and was greeted by a really nice young salesman, Connor Powdrell."
• "We had the great pleasure of dealing with Jay when buying our first Toyota car from John Roe Hull."
• "A great service was provided by Libby who we recently purchased our new Aygo from."
• "Faran has been above and beyond my expectations."

Cons:

• "Arrogant staff."
• "He didn’t listen to what specifications we had and kept trying to push different buying options and different coloured cars."
• "Last car we will ever buy from here."
• "Right I am now worried that John Roe had actually dented my car on purpose to get money from me."
• "I will never get a new vehicle from John Roe again."
• "Went there to buy some parts and felt rather weird as no real counter and at one point strange feeling being served by someone jumped out of back door."
• "If you are taking your car here make sure you check your car body panels before you drive away."

Product Quality

Pros:

• "Love the car and loved the service."
• "Also the little Aygo we bought is perfect."
• "The new Rav is fantastic."
• "The Aygo X is a fantastic car and exceeded my expectations."
• "Absolutely love the car."
• "We have had the CHR for a few months now and still love it just as much as they day we picked it up."
• "I'm really enjoying driving my new Yaris Cross."

Cons:

• "Cost me £30 to have the car machine polished and the scratches made fainter in the lacquer."
• "Car went in for its service and when we picked the car back up they had managed to scratch two body panels on the car."
• "I am now worried that John Roe had actually dented my car on purpose to get money from me."
• "If you are taking your car here make sure you check your car body panels before you drive away."