Address: Westfield Shopping Centre, Southern Terrace, Ariel Way, London W12 7GB, United Kingdom
Phone: +442080545400
Rating: 4.4
based on 500 reviews.
Customer Service
Pros:
"We were served by Asma on New Year's Eve and she was truly a delight!"
"Staff are very friendly and good but the kitchen is not very flexible in changing food options if you want to substitute anything."
"Amazing warm welcoming from the manager at the door and let us choose the table we like."
"Super friendly service from Valeria. Helped us with requests we made."
"Absolutely amazing service provided by dear Jamie."
"Been twice, both really great experiences. Raia was really lovely."
"I would also like to thank Doha and George for the wonderful service during our lunch today."
"Had the most amazing service here at Bills."
Cons:
"Visited recently for brunch with my family. The service was pretty good (depending on who you spoke to/were served by) but the food was disappointing."
"We didn't have a reservation and thus were sat at the back of the restaurant - took a while for the waiter to come around."
"The service here was incredible, our waitress Lexie was super friendly and efficient."
"Nice atmosphere. The big brunch was good except for the mushrooms... I usually love mushrooms but these tasted like they were gone off and inedible."
Food Quality
Pros:
"The food we had was really tasty and the drinks were good and strong - even the chairs were really comfortable!"
"I had the BBQ bourbon burger and the brownie for dessert and would definitely have them again!"
"The pancake is good portion comes in 2 stacks of pancakes with some berries and banana."
"The calamari for the starter is very nice and crispy and a very good portion to share even the small one."
"Ordered the eggs Benedict Royale, at least the eggs were poached properly!"
"We got the vegan plate which was very tasty and surprisingly a very large plate of food!"
"The linguine was delectable! The eggs benedict seemed popular, but thought the sauce could be improved on."
"We ordered the egg Benedict and the stacked pancakes with fruits. The pancake is great, we enjoyed it! Big portion too."
Cons:
"Food at Bill's is pretty mediocre for the price you are paying."
"Coffee here is just meh...I don't think they have a proper coffee barista as the cappuccino seemed to have come out from those instant coffee machines."
"My son had Bill’s Big Brunch - which wasn’t as “big” as it sounded on the menu."
"Coffees are very small cups and not very good taste."
Ambiance and Decor
Pros:
"We loved the restaurant and the decor and music."
"Feels miles away from the suffocating chaos of the Westfield's food court. Decoration is beautiful."
"Their customer service has improved a lot over the years and we couldn't be happier with the staff and decor they have now."
"Loved the flower pot dessert and the maple crumble!"
Cons:
"Visited Westfield New Year's Day. This was the only restaurant that was busy at 12:30."
"The ambiance was lively. For a Friday lunchtime, absolutely great. Decor welcoming with the combination of green comfy chairs and tables."
"The atmosphere and interior are elegant and eye-catching."
"Overall experience was good, but something was missing from an excellent experience at this restaurant."