Bill's Westfield Restaurant Reviews Summary

Category: British restaurant London

Address: Westfield Shopping Centre, Southern Terrace, Ariel Way, London W12 7GB, United Kingdom

Phone: +442080545400

Rating: 4.4
based on 500 reviews.

Customer Service

Pros:

  • "We were served by Asma on New Year's Eve and she was truly a delight!"
  • "Staff are very friendly and good but the kitchen is not very flexible in changing food options if you want to substitute anything."
  • "Amazing warm welcoming from the manager at the door and let us choose the table we like."
  • "Super friendly service from Valeria. Helped us with requests we made."
  • "Absolutely amazing service provided by dear Jamie."
  • "Been twice, both really great experiences. Raia was really lovely."
  • "I would also like to thank Doha and George for the wonderful service during our lunch today."
  • "Had the most amazing service here at Bills."

Cons:

  • "Visited recently for brunch with my family. The service was pretty good (depending on who you spoke to/were served by) but the food was disappointing."
  • "We didn't have a reservation and thus were sat at the back of the restaurant - took a while for the waiter to come around."
  • "The service here was incredible, our waitress Lexie was super friendly and efficient."
  • "Nice atmosphere. The big brunch was good except for the mushrooms... I usually love mushrooms but these tasted like they were gone off and inedible."

Food Quality

Pros:

  • "The food we had was really tasty and the drinks were good and strong - even the chairs were really comfortable!"
  • "I had the BBQ bourbon burger and the brownie for dessert and would definitely have them again!"
  • "The pancake is good portion comes in 2 stacks of pancakes with some berries and banana."
  • "The calamari for the starter is very nice and crispy and a very good portion to share even the small one."
  • "Ordered the eggs Benedict Royale, at least the eggs were poached properly!"
  • "We got the vegan plate which was very tasty and surprisingly a very large plate of food!"
  • "The linguine was delectable! The eggs benedict seemed popular, but thought the sauce could be improved on."
  • "We ordered the egg Benedict and the stacked pancakes with fruits. The pancake is great, we enjoyed it! Big portion too."

Cons:

  • "Food at Bill's is pretty mediocre for the price you are paying."
  • "Coffee here is just meh...I don't think they have a proper coffee barista as the cappuccino seemed to have come out from those instant coffee machines."
  • "My son had Bill’s Big Brunch - which wasn’t as “big” as it sounded on the menu."
  • "Coffees are very small cups and not very good taste."

Ambiance and Decor

Pros:

  • "We loved the restaurant and the decor and music."
  • "Feels miles away from the suffocating chaos of the Westfield's food court. Decoration is beautiful."
  • "Their customer service has improved a lot over the years and we couldn't be happier with the staff and decor they have now."
  • "Loved the flower pot dessert and the maple crumble!"

Cons:

  • "Visited Westfield New Year's Day. This was the only restaurant that was busy at 12:30."
  • "The ambiance was lively. For a Friday lunchtime, absolutely great. Decor welcoming with the combination of green comfy chairs and tables."
  • "The atmosphere and interior are elegant and eye-catching."
  • "Overall experience was good, but something was missing from an excellent experience at this restaurant."

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