Levines Reviews Summary

Customer Service

Pros:

• "The staff working there had time for us but didn't hassle us or follow us around the store, and the prices were very reasonable."
• "We are pleased with everything and after sale customer service of Levines is absolutely brilliant."
• "Good quality!friendly cooperative very nice staff I had good customer service!"
• "Honestly could not recommend this store more!! Best customer service ever and the workers there are so lovely."
• "Customer service of the team and manager is outstanding, they went above and beyond to help us!"
• "VERY HELPFULL AND FRIENDLY STAFF."
• "Staff are always willing to go above and beyond to meet the needs of their customers."

Cons:

• "Management are completely useless. When we complained to head office, the woman blamed myself for the errors and delays."
• "Please read ... Does not even deserve 1 star... Worst experience of my life, I've never had to put a review up this bad."
• "You have to call numerous times before anyone answers the phone."
• "Been calling several time, no answer, this is an absolute joke Levines!"
• "It’s the most awful customer service I’ve ever came across."
• "Poor customer service delivered wrong item. No apology. No sympathy shown."
• "The worst customer experience I have ever had the pleasure of."

Product Quality

Pros:

• "Everything was on time and the quality was good, 5 star."
• "Quality furniture."
• "We bought our Chesterfield from here 5 years ago and they are still in really good condition no one can tell we got them 5 years ago."
• "The furniture is of good quality and reasonably priced."
• "The overall quality of the goods on offer is of a good to very good standard."
• "Good quality stuff!"
• "I have recently purchased a mattress for my daughter's bed which was fantastic."

Cons:

• "First impression of the store was everything is crammed."
• "It is very hard to walk around as there is so much on the shop floor."
• "This shop is a complete rip-off they do not deliver what you order they give you cheap alternatives and try to tell you the product is better than the one you ordered."
• "Quality is nothing of what you'd expect."
• "Bought a bed it started sqeeking after few months got them to exchange the base that one's draw's started getting stuck."
• "Terrible quality, the 'bonded leather' peeling off and the springs are protruding through the seat."
• "Very Poor quality sofas didn't even last 5 months!!!!"

Delivery & Stock

Pros:

• "Carry stock in their warehouse so chances are you won't have to wait long for delivery."
• "My order was supposed to take up to 5 wks but arrived in just under three to my door and the delivery guys were very kind too."
• "They arrived on time."
• "Order placed and delivered as promised."
• "Delivery took longer than expected but we were kept informed and the customer service has been fantastic."
• "I ordered a sofa 24 july .i request for delivery within 2 days, the man levines he did delivery after 1 day in afternoon."
• "We went to buy a two seater sofa and came home with the sofa, two bed frames and two mattresses. We're planning to get these from Argos but this was such a much better deal and quality from Levines."