Cousins Furniture Birmingham Store Reviews Summary

Customer Service

Pros:

• "Highly recommend Cousins. Pat Waldon served us in the Tyseley branch who has fantastic customer service."
• "Mohammed from the beds and dining table area was absolutely great."
• "Very well looked after by Pat, he remembered the items we looked at 2 months prior, and made sure we were happy when we left the store."
• "The whole team was very friendly and welcoming."
• "Lee Adams was SO professional, helpful & patient."
• "Lee is a fantastic sales colleague who goes the extra mile to ensure a customer has a great experience."
• "Pat provided great customer service and was really helpful in answering any queries we had."

Cons:

• "Sales representative didn't care and needed convincing that I needed the sofa arm at the end."
• "Very poor customer service. I ordered a sofa set which took nearly 5 months to arrive."
• "Service like this is not acceptable."
• "The sales assistant provided an extremely poor level of service."
• "Very poor customer service and very unprofessional technicians."
• "Terrible after service."
• "Shocking customer service by the Tyseley branch."

Delivery

Pros:

• "Delivery staff very good and take care not to mark the sofa."
• "They give me a date and they were spot on with it."
• "Just had our furniture delivered. Top quality craftsmanship, amazing customer service and you don't just get the furniture delivered but they assembled it."

Cons:

• "Worse delivery experience ever."
• "Kind of disappointing after all the wait."
• "Still waiting for delivery of furniture a month after expected delivery. Very poor response from customer service."
• "Little attempt to call and update with actual progress."
• "Both products were damaged by the delivery/technicians."
• "Didn’t table have been accidentally drop on the floor by your delivery guys, it’s damaged and chip at the side of the table."
• "My bed was delivered 5 weeks ago and looked perfect, unfortunately 2 of the drawers won't open."

Product Quality

Pros:

• "Good choice of furniture and sofas."
• "I love this store for its unique and stylish items."
• "With quality furniture."