Bluestone Resort Reviews Summary

Accommodation

Pros:

• "The house we are staying in is comfortable and it is good value for money."
• "Lovely clean, comfortable and spacious accommodation."
• "We're in a Ramsey lodge which is spotless and homely."
• "The accommodation was much larger than expected with a spacious downstairs, enormous bedroom and big bathroom with both a walk in shower and bath tub."
• "Beautiful accommodation, we stayed in St Govan’s which came with a complimentary electric buggy to get around the resort."
• "Just stayed for 4 nights in the Grassholm Lodge. Absolutely beautiful."
• "The lodge was really clean and and had everything we needed. It was very modern but super cosy (it was a newer slova lodge)."

Cons:

• "None of the grown ups were rested due to how thin the walls, floors and uncomfortable the beds are."
• "Despite the windows and doors being shut there were gaps in the structure where bugs were getting in."
• "The furniture could do with updating as was old, noisy and smelt a bit odd and the beds weren't so comfy."
• "Our bed was horrific massively hard with horrendous lumpy pillows and was just awful."
• "The overall feeling was very chintzy and very tired."
• "Our lamp was broken in our bedroom and there were dead bugs in some of the rooms."
• "Urine smell in our bedroom carpet and damp walls made our expensive break a very disappointing one!"

Staff and Service

Pros:

• "All staff helpful and friendly."
• "Staff were unbelievably helpful and friendly."
• "The staff were incredibly friendly and went over and above to help."
• "The staff were fantastic and super helpful."
• "Every staff member we spoke to was cheerful and helpful."
• "All the staff here that we've encountered have been friendly and helpful."
• "The customer service across the resort is consistently amazing."

Cons:

• "No apology or even an offer of moving lodges! Terrible customer service!"
• "Will NOT be returning in the future! Way overpriced and shocking customer service!! 1 Star Resort at best."
• "On the other hand the bar staff couldn't be more miserable and unhappy to be there."
• "Money grabbers! ... Absolutely disgusted and very saddened to have to miss out on an important family gathering due to the greed of this company."
• "When complained regarding our bedroom, I don’t think they actually took our complaint serious enough."
• "We was very disappointed in our stay and really thought we was going to get a fabulous Christmas experience however we are leaving tomorrow morning and will never return."
• "No positive comments provided."

Activities and Entertainment

Pros:

• "Can be a little pricey with extra activities but plenty of free activities to keep busy."
• "The play areas are well laid out and our kids love it."
• "A wide range of activities to keep everyone occupied."
• "The activities on site are good, and the village has a great area for children and adults alike to enjoy themselves."
• "Lots of activities available, lovely nature trails for the family."
• "The show was amazing and worth the extra money."
• "All of the Christmassy activities were amazing!"

Cons:

• "We booked onto a few events, only to arrive and be told that they’d been cancelled last minute."
• "Had a complementary voucher for the mini sky walk which was useless as could only use on a Tuesday."
• "The activities were a bit sparse, wasn’t as much to do as we thought there would be."
• "There is no evening entertainment for children as there is not a main club house."
• "Very boring holiday as nothing is on I honestly think they want you to Judy stay in your cabin."
• "What activities? There was barely anything on."
• "All the activities were unused all week due to never seeing any staff in there."

Value for Money

Pros:

• "The park itself is always clean and tidy and looking beautiful."
• "Memories were made. Looking forward to returning in the summer."
• "Excellent time at this place in January at a very reasonable price!"
• "Absolutely fantastic. Great value (worked out at £40 per person per night) and no need to spend more as there is so much to do."
• "Great value and loved food not being from chains."
• "Tbw perfect affordable family holiday. Centre parcs without the bad customer service or price tag."
• "The food was great and reasonably priced."

Cons:

• "Can be a little pricey with extra activities but plenty of free activities to keep busy."
• "Everything is VERY expensive."
• "Food was just nothing special and £20 for curry and rice/chips was crazy prices children menu limited and poor quality."
• "Pudding cheap shop bought and tasteless."
• "So expensive for the very small portions."
• "Incredibly expensive for food/drinks and any other type of activity."
• "The offroad driving at £22.50 certainly isn't worth it!"