The Royal Oak Reviews Summary

Food Quality

Pros:

• "Great food, we will be back."
• "Food was good and would recommend."
• "Food was great and very quick to come out."
• "The food was amazing."
• "Meals arrived - soup was lovely! And the children's fish was great."
• "Food was absolutely fantastic; Pork belly was just melt in your mouth."
• "The food was piping hot and delicious."

Cons:

• "This place was absolutely 5***** two years ago. What happened?? The foods gone down hill these days...."
• "Had steak and ale pie with CREAMY mashed potato... Will not be returning."
• "Every mouth full had a lump in it."
• "But now it's thin slivers of meat."
• "The pie wasn’t pleasant and if it hadn’t been for me being hungry I would’ve left it."
• "Roast of the day was clearly heated up in the microwave, beef was tough as an old boot, and the roast potatoes were like lumps of charcoal."
• "The food was below par and certainly not worth 80 quid for 3.5 of us."

Service

Pros:

• "Staff were really friendly and service top notch."
• "Staff & proprietor could not of been more welcoming."
• "Absolutely fantastic, would highly recommend, excellent location, just past longleat, must stop on way home, wookey hole aged cheddar vondue, excellent ale, steak pie full to the brim, chocolate fondue awesome, but best of all unbelievable service by the best waiter we have ever had, ask for Nathan to serve you money can’t buy service."
• "The service was also well timed and considerate."
• "We where a large table with allergies and the waitress was most gracious with us."
• "The staff were wonderful always happy to help."
• "The staff were lovely."

Cons:

• "We were ushered into a small room with a pool table and two broken sofas, ignored for 5 minutes before being served."
• "The staff we’re incompetent, drinks took 10minutes to serve (coke/j20) the wrong change was given and rectified 15 minutes later."
• "The staff were very nice, but when they all were around the bar, it got very rowdy, I think they almost forgot there were customer's in."
• "The waitress seemed completely disinterested in serving."
• "The staff are mainly very young and need some serious training."
• "Menu cards were dirty, staff unfriendly and slow, drinks warm."
• "Service let the place down overall."

Ambiance and Cleanliness

Pros:

• "Lovely inside and very cosy."
• "A charming and quintessentially British pub/guest house."
• "Decent atmosphere close to the Longleat caravan park."
• "Such a lovely pub."
• "It also has a large pub garden with a large play area for children."
• "A traditional old country pub."
• "Cute, welcoming, friendly, traditional pub. Lovely beer garden."