Address: John Frost Square, Newport, NP20 1EA, United Kingdom
Phone: +441633253723
Rating: 4.0
based on 250 reviews.
Shopping Experience
Pros:
"A very modern town centre shopping centre with a variety of different shops, bowling alley and a restaurant/cafe quarter."
"Since the renovation of Friars Walk which has dramatically improved Newport and brought shopping back to Newport Town Centre it's great."
"It was a lovely experience, with a verity of shops within, including cafés where you can rest and take a break."
"Nice mix of shops and is nice that it's covered rather than indoor so you get fresh air and natural light without getting rained on."
"Very nice up to date shopping centre. Plenty of places to eat and drink and a cinema nearby."
"Beautifully designed spaces, that draw you into the very good fresh looking shops."
"It's a well designed shopping centre which looks great!"
Cons:
"It looks nothing like they originally designed or how we expected it to be as portrayed in the newspapers at the time."
"Newport has been let down dramatically by it's council, it's now, dull, disgustingly dirty, empty shops and miss matched areas."
"The Council said 'build it and they will come'. Debenhams came and went, the 'city' centre cinema closed."
"Please note any 5 star reviews below must be trolling. This isnt a shopping centre anymore its a deserted building with empty shops."
"It's a strip mall with some rubbish chain restaurants. That's it. Half the units are empty!"
"It's a shopping centre built next to a load of empty shops."
"Not a bad place to shop but a lot of empty shops and units."
Dining and Entertainment
Pros:
"Many nice restaurants there!"
"Great that Newport has a city centre again. Usk Plaza last Friday around 200 people there relaxing in the beautiful weather, sitting outside the cafés."
"Plenty of bars and restaurants either on site or within walking distance."
"Nice open area for sitting out and enjoying a drink or bite to eat when the weathers good."
"Great, place to go for eating, so many places to choose from."
"The best part is still the restaurants (Pierre and Drago Lounge especially) and cinema."
"The restaurants on the other hand are fantastic, best place to go for a breakfast, lunch and evening meal with a wide selection to choose from."
Cons:
"Meanwhile people queue for hours to park at the Hospital just up the road."
"We were too Cineworld Mamma Mia 2 it was very good and we are at one of the restaurants they are the Mexican one and it was horrible I sent my mail back for the very first time in my life it was that bad."
"Most of the food places are too expensive."
"Although drinks well over priced in chains."
"Centre is characterized by chain restaurants found everywhere so uninspiring."
"Had a meal at tgi Friday...the food was very overpriced...the restaurant was devoid of any atmosphere."
"Good food, not too keen on sitting outside to eat my dinner I'm not a cave man but...... These are the times we currently live in."
Parking and Accessibility
Pros:
"Parking fees are reasonable for a city centre car park."
"Parking is not free but not expensive either."
"Cheap parking especially after 6:00pm."
"Clean and well spaced car park, with enough room between the car to safely get in and out without fear of damaging car doors!"
"The parking underneath is very good value for money, and the bus station fronts the eastern side of the mall."
"Car parking is good with lifts up to the shopping level."
"Parking in Kingsway is £1!"
Cons:
"Parking is a tight squeeze so I recommend using other parking structures unless you want direct access to friars walk."
"Queue to get in, very tight entry, car park full, no signage outside to indicate this."
"Car park disaster. Couldn't get out as ticket not accepted. Staff useless."
"The car park was horrifically busy so that took an age to park which wasn't great with two twitchy young children."
"Also, the two hours free parking has dropped to one hour."
"Pro is the one hour free parking if you're making a quick visit. The cons are - unpleasant atmosphere; some intimidating people hanging around the car park area."
"Parking space is also available which is good although its like a 5 minute walk from the center."
Customer Service and Atmosphere
Pros:
"It was a lovely experience, with a verity of shops within, including cafés where you can rest and take a break."
"Bamboo also had polite and friendly staff on hand to help."
"In both stores, the staff were very friendly & polite."
"A very big thank you to Sam and the other security gentleman who has just helped me with my husband who was taken poorly today. Both gentlemen were excellent and could not have been more helpful."
"Always nice and clean and family friendly."
"Really nice shopping area. Nice shops and nice place to eat and drink in the evening."
"Love this little bit of classy Newport!"
Cons:
"The intoxicated, abusive bloke sat begging by the ticket machine was the final straw."
"Security staff were too busy stood by the lifts talking about their Saturday night to do anything about it."
"Some of the shop staff are extremely rude and no decent customer service."
"It's Full of homeless beggars on legal highs this is where the streets ain't safe at night the doorways are full avoid so be careful."
"Really unhappy about my visit here. Had a heavy mob of security guards accost us about talking a photo in the mall."
"The main town/high street however is very insestual and like hills have eyes, very odd folk, a lot of homeless people loitering around."
"But maybe we needed more shop doorways to accommodate the growing number of homeless people."