"I also when into One below which was clean hand gel on the door and shelves full!"
"It is a clean and tidy place. There are a lot of stores in the area outside."
"Love this place. Clean and cheerful shopping centre that includes a Tesco Extra supermarket, a gym, discount stores, takeaways, fruit and veg stall, and more."
"Nice, clean and tidy place."
"Well maintained shopping centre with variety of shops, takeaways and restaurants."
Cons:
"Could do with a good clean in the car park."
"Public toilets are a disgrace. Have complained in the past. On deaf ears."
"Stars reduced down to 3 as it's not as clean as it used to be. The male toilets upstairs filthy."
Parking
Pros:
"Easy parking in large car park and free for 4.5 hours."
"Plenty of free parking."
"Parking is plentiful, including disabled bays and parent + child bays."
"For a start, it's not really that much 'out of town' either, with easy access from numerous directions, lots of free parking."
"A very busy shopping centre with a lot of parking, though parking can be an issue during busy times such as around lunch time and after school hours."
"Free parking in the large car park."
"Parking is free for four hours and the Tesco Petrol station is often the cheapest."
Cons:
"New traffic calming /Ridges severe/ worse than the speed bumps that have been taken away./creating traffic hold up near to the Tesco petrol station/ Roundabout // not good at school time."
"Be mindful of the car park restrictions on time."
"Only moans are the car park layout - should be more pedestrian friendly."
"Parking is free but limited time kept by cameras logging your vehicle on/off the complex."
"Parked in a disabled space with back tyre partially on the hatching surrounding the space. Received a £100 fine from HX car park management who manage the car park."
"Unfortunately, we will not be returning to Willow Brook shopping centre, we have had an awful experience with the over zealous Parking Company Called HX Car Park Management Company Ltd."
Shopping Experience
Pros:
"It got every shop we need for our groceries like Tesco, savers, Iceland, pound land."
"Wonderful place big Tescos in side with plenty of options in side .round the corner and a harvester with amazing food and plenty more with in the surroundings."
"Good range of retail and food shops. The tesco extra stocks a wide range of products and has a larger clothes offering with Dorothy Perkins and Burton as well as there own range."
"Willow Brook is a useful shopping area, there are several coffee shops and cafe/restaurants where you can eat in or take out."
"Different fast food chains like KFC, subway, domino's and McDonald's."
"Big selection of different shops and places to eat."
"A great shopping centre with a large supermarket lots of smaller shops as well as pets at home the usual large cheap item supports and a boots chemist, some great food outlets and free parking for 4.5 hours."
Cons:
"Tesco is not so well stocked as the one at Eastgate and it has a narrower range of goods."
"All the public and disabled toilets in the centre and in Tesco's were out of use, blocked apparently."
"Their KFC runs out of proper chicken far too often and the Harvester's food and service are hit and miss."
"It's a shopping mall. With no independent shops."
"The harvester is not cheap Kentucky fried chicken joke no room to eat in summer fine but during winter no go.subway healthy but also not a lot of space."
"Main attraction is the large Tesco Extra store and consistently cheap Tesco fuel."
"I actually think this place is going down hill abit, every time I've come here it seems to be a little more dreary."
Customer Service
Pros:
"Staff were kind and friendly, there was a problem with the hand hold scanner and had to redo everything but I only had a bags worth and the staff apologised."
"nice cashier at Tesco, very polite and an important thing for me, there is no rush, they take time to say hello."
"Lovely venue with great staff. Well recommended for large group bookings for advanced parties."
"Always a nice atmosphere. I think people must enjoy working here as they're all so friendly!"
"All of the staff are a great laugh too, Brilliant customer service."
Cons:
"Receptionist should not be making medical decisions. when that advice is taken it was incorrect. Also appointments should not be refused on there decision."
"Please avoid this place. I had the most stressful experience trying to receive one of their Groupon massage deals."
"Unfortunately another shopping center that lets its customers, workers and carriers be scammed by a money stealing machine that is in charge of its parking lot."
Accessibility
Pros:
"Great little sport centre with easy parking and also great staff to help easy for wheel chair access and also swimming pool and with 4 badminton courts with a gym and other activity's."
"It caters for all ages and is within walking distance of many homes in the area so beneficial for non drivers although bus services operate to and from the complex."
"Easy to reach - very nice walking, good cycling, plenty of car parking and piece of cake using the frequent buses, 73, T1 and now M1."
Cons:
"The toilet was ok in Costa, this isn't good for many disabled people and people hoping to desperately use them."
"It should have downstairs toilets, instead of having to go upstairs & along corridors."