Oakwood Lane Medical Practice Reviews Summary

Appointment Availability

Pros:

• "I have just had a normal face to face appointment as a booked visit 2 weeks in advance and received a referral within two days for an appointment 1 month ahead and a blood test 1 week ahead."
• "Blood tests this morning. Super friendly helpful front of house staff and nurse."
• "Today I rang the doctors feeling very unwell the young administrator I spoke with was very understanding and compassionate."
• "Walked in yesterday to get a same day phone appointment, had to wait until after 6 for my call. The reception staff were friendly and helped loads."
• "Never had a bad experience here after being registered to the practice for 3+ years."
• "The staff are lovely once you actually get to speak to them."
• "For the second time this month I have contacted this surgery on behalf of my elderly father. On both occasions I have been impressed by the helpfulness of the lady receptionist."
• "I had a routine check with a health care assistant. She was very good."

Cons:

• "You never get to see a doctor. On the rare occasion you do, getting to see one is appalling."
• "The doctors are brilliant but you will never see one. You ring at 8am and somehow all the same day appointments are already booked."
• "I have been trying to get an appointment & medication for a week now as I have great pain, you ring at 8am and the phone rings and on hold for ages and then all appointments are gone."
• "Absolutely appalling waited nearly an hour to get through to get a call back for my 5-month-old son only to be told the doctors only deal with 'medical emergencies'."
• "The doctors are overworked but do their best... they keep messing up my prescription, which puts my mental health at risk."
• "After a face to face appointment on 28th March I was told to come off my mediation for two weeks... Did not receive a phone call."
• "This place is one of the terrible places I have been to, not because of the Doctors or nurses, but simply because of the receptionist that are very arrogant, rude and impolite."
• "Walked in to schedule a GP appointment, 8.10am after being on the phone for 10min without anyone answering. Telephone lines open at 8am."

Reception and Administrative Staff

Pros:

• "In the last 5 visit/ tel consultations in 24 months the telephone staff, reception staff, nurses and doctors have always been very helpful, knowledgeable and friendly."
• "Afternoons are quieter. You can pop in as I rarely have to wait long or queue, instead of holding in the phone."
• "Solution: Don't bother phone, 😉 I visited in person at 4 pm, the dual reception desk had only 4 people queuing."
• "After a face to face appointment on 28th March... received a text message the following day on the 12th from the surgery asking me to respond to a message left by the doctor."
• "She Didn't rush my call even though Dr Yen was working late, thank you! Dr Yen Andersen looked after me and made sure I was able to start my antibiotics that night!"
• "I recently moved to the catchment area and registered with the Oakwood Lane Practice. I have no complaints with the service I have received."
• "Being local I called to register was attended by a very pleasant secretary on the line who invited me in to sign up."
• "I was very apprehensive when I was told by my regular doctors practice that my cervical screening test was booked at your practice. Screening can be quite daunting so comfort and familiarity make the process less worrying."

Cons:

• "The first contact persons in that practice are receptionists and they are more than poor. They lack of duty of care, putting your health, your loved ones, kids, at serious risk."
• "Whenever I call the operator says hello and hello and disconnects the call. Reception staff never gives proper information."
• "I have been using this practice for nearly 30 years now and it just gets worse as time goes on."
• "Wasn't even referred for a diagnosis for my mental health despite having therapy at the surgery for 4 years."
• "Rude receptionist named, Kelly. I walked in to schedule a GP appointment, 8.10am after being of the phone for 10min without anyone answering."
• "50 minutes on the phone, no any appointment made nor for me or any of my children, absolute rudeness again!"
• "The receptionist wasn’t going to help me because I came through on the wrong line that was for medical professionals like paramedics."
• "The receptionists think they are doctors, on hold for over 30 minutes to be told that no appointments available."