Address: Bath Buildings, Bristol, BS6 5PT, United Kingdom
Phone: +441179426811
Rating: 2.2
based on 126 reviews.
Customer Service
Pros:
"Whoever the new receptionist is that I spoke to, he was very polite and professional."
"Thank you Montpelier Health centre for your continued high quality service."
"At Montpelier, I'm constantly struck by how unfailingly courteous the Reception Staff are."
"The staff at reception and on the phones are always helpful, calm, knowledgable and sympathetic."
"The new receptionist is very polite and professional."
"The doctors really listen, and the reception staff always calm and collect despite it being incredibly busy."
"These guys provide a great service in very challenging circumstances."
Cons:
"The woman put the phone down on me! Very arrogant."
"Poor communication from some of the reception staff."
"These People talk down to patients and their attitude is horrendous."
"Most of the receptionists are arrogant and unhelpful."
"Very unprofessional receptionists who act as if they're doctors. They are arrogant and give contradicting information."
"I spoke to a receptionist this morning and I am in complete shock at how rude and unprofessional she was to me after i waited 40 minutes to get through to you."
"Receptionists behaving as though it's their job to assess whether you need to see a doctor."
Appointment System
Pros:
"If your patient and utilise their online system it makes life much easier."
"This doctors surgery will go above and beyond in your time of need."
"A really good health care center. I've rarely have to wait long to see or speak with a doctor."
"The excellent service with Montpelier health Centre is that it offers same day appointments instead of waiting days or weeks."
"Called 8am, waited 16 minutes (9 ahead in the queue), the receptionist was very efficient, I got a call back from the GP same day which resulted in useful advice that worked."
"It makes so so much difference having a friendly voice on the end of the line that seems to actually care."
"So impressed with everyone at Montpelier Health Centre and have had very positive experiences."
Cons:
"Still can't get an appointment with the GP at 9am online or by phone."
"They NEVER answer the phone and when I was to the door they don't open it instead leave you waiting for 25 minutes to book an appointment."
"There are never appointments available or on the patient access site."
"You can at 8am and the line is busy, it only goes through after 10."
"idk why they think sick people have the ability to get up before 8am and then spend an hour and a half on a line for the CHANCE to get an appointment."
"If you have the chance do not register on this GP. Get an appointment is practically impossible."
"Can never get an appointment. Sometimes you are waiting almost two hours when calling from 8am."
Medical Care
Pros:
"It worked and I am almost 3 years tobacco free."
"All communication has been very respectful and they offer excellent patient-centred care."
"Been using this practice for years. Doctors and nurses are superb and really on point with caring with their patients."
"This doctors surgery will go above and beyond in your time of need."
"The clinical staff are very helpful and do listen to you."
"The doctors and nurses are the same (helpful, calm, knowledgable and sympathetic)."
"The Drs themselves do a great job and provide good care."
Cons:
"No positive comments regarding medical care and diagnosis were found."
"I was let down on many occasions and let go home with no prescriptions."
"Terrible doctors surgery. The GP’s are great, however they absolutely have too many patients."
"Once you get a GP appointment I've found the doctors to be belittling, rude and rushed."
"Awful surgery. The clerical staff are dishonest and the doctors are unhelpful."
"Most of the doctors have no intention to make you better."
"The doctor we saw was the most unsympathetic doctor I have ever met."