Montpelier Health Centre Reviews Summary

Category: Medical clinic Bristol

Address: Bath Buildings, Bristol, BS6 5PT, United Kingdom

Phone: +441179426811

Rating: 2.2
based on 126 reviews.

Customer Service

Pros:

  • "Whoever the new receptionist is that I spoke to, he was very polite and professional."
  • "Thank you Montpelier Health centre for your continued high quality service."
  • "At Montpelier, I'm constantly struck by how unfailingly courteous the Reception Staff are."
  • "The staff at reception and on the phones are always helpful, calm, knowledgable and sympathetic."
  • "The new receptionist is very polite and professional."
  • "The doctors really listen, and the reception staff always calm and collect despite it being incredibly busy."
  • "These guys provide a great service in very challenging circumstances."

Cons:

  • "The woman put the phone down on me! Very arrogant."
  • "Poor communication from some of the reception staff."
  • "These People talk down to patients and their attitude is horrendous."
  • "Most of the receptionists are arrogant and unhelpful."
  • "Very unprofessional receptionists who act as if they're doctors. They are arrogant and give contradicting information."
  • "I spoke to a receptionist this morning and I am in complete shock at how rude and unprofessional she was to me after i waited 40 minutes to get through to you."
  • "Receptionists behaving as though it's their job to assess whether you need to see a doctor."

Appointment System

Pros:

  • "If your patient and utilise their online system it makes life much easier."
  • "This doctors surgery will go above and beyond in your time of need."
  • "A really good health care center. I've rarely have to wait long to see or speak with a doctor."
  • "The excellent service with Montpelier health Centre is that it offers same day appointments instead of waiting days or weeks."
  • "Called 8am, waited 16 minutes (9 ahead in the queue), the receptionist was very efficient, I got a call back from the GP same day which resulted in useful advice that worked."
  • "It makes so so much difference having a friendly voice on the end of the line that seems to actually care."
  • "So impressed with everyone at Montpelier Health Centre and have had very positive experiences."

Cons:

  • "Still can't get an appointment with the GP at 9am online or by phone."
  • "They NEVER answer the phone and when I was to the door they don't open it instead leave you waiting for 25 minutes to book an appointment."
  • "There are never appointments available or on the patient access site."
  • "You can at 8am and the line is busy, it only goes through after 10."
  • "idk why they think sick people have the ability to get up before 8am and then spend an hour and a half on a line for the CHANCE to get an appointment."
  • "If you have the chance do not register on this GP. Get an appointment is practically impossible."
  • "Can never get an appointment. Sometimes you are waiting almost two hours when calling from 8am."

Medical Care

Pros:

  • "It worked and I am almost 3 years tobacco free."
  • "All communication has been very respectful and they offer excellent patient-centred care."
  • "Been using this practice for years. Doctors and nurses are superb and really on point with caring with their patients."
  • "This doctors surgery will go above and beyond in your time of need."
  • "The clinical staff are very helpful and do listen to you."
  • "The doctors and nurses are the same (helpful, calm, knowledgable and sympathetic)."
  • "The Drs themselves do a great job and provide good care."

Cons:

  • "No positive comments regarding medical care and diagnosis were found."
  • "I was let down on many occasions and let go home with no prescriptions."
  • "Terrible doctors surgery. The GP’s are great, however they absolutely have too many patients."
  • "Once you get a GP appointment I've found the doctors to be belittling, rude and rushed."
  • "Awful surgery. The clerical staff are dishonest and the doctors are unhelpful."
  • "Most of the doctors have no intention to make you better."
  • "The doctor we saw was the most unsympathetic doctor I have ever met."

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