Montpelier Health Centre Reviews Summary

Customer Service

Pros:

• "Whoever the new receptionist is that I spoke to, he was very polite and professional."
• "Thank you Montpelier Health centre for your continued high quality service."
• "At Montpelier, I'm constantly struck by how unfailingly courteous the Reception Staff are."
• "The staff at reception and on the phones are always helpful, calm, knowledgable and sympathetic."
• "The new receptionist is very polite and professional."
• "The doctors really listen, and the reception staff always calm and collect despite it being incredibly busy."
• "These guys provide a great service in very challenging circumstances."

Cons:

• "The woman put the phone down on me! Very arrogant."
• "Poor communication from some of the reception staff."
• "These People talk down to patients and their attitude is horrendous."
• "Most of the receptionists are arrogant and unhelpful."
• "Very unprofessional receptionists who act as if they're doctors. They are arrogant and give contradicting information."
• "I spoke to a receptionist this morning and I am in complete shock at how rude and unprofessional she was to me after i waited 40 minutes to get through to you."
• "Receptionists behaving as though it's their job to assess whether you need to see a doctor."

Appointment System

Pros:

• "If your patient and utilise their online system it makes life much easier."
• "This doctors surgery will go above and beyond in your time of need."
• "A really good health care center. I've rarely have to wait long to see or speak with a doctor."
• "The excellent service with Montpelier health Centre is that it offers same day appointments instead of waiting days or weeks."
• "Called 8am, waited 16 minutes (9 ahead in the queue), the receptionist was very efficient, I got a call back from the GP same day which resulted in useful advice that worked."
• "It makes so so much difference having a friendly voice on the end of the line that seems to actually care."
• "So impressed with everyone at Montpelier Health Centre and have had very positive experiences."

Cons:

• "Still can't get an appointment with the GP at 9am online or by phone."
• "They NEVER answer the phone and when I was to the door they don't open it instead leave you waiting for 25 minutes to book an appointment."
• "There are never appointments available or on the patient access site."
• "You can at 8am and the line is busy, it only goes through after 10."
• "idk why they think sick people have the ability to get up before 8am and then spend an hour and a half on a line for the CHANCE to get an appointment."
• "If you have the chance do not register on this GP. Get an appointment is practically impossible."
• "Can never get an appointment. Sometimes you are waiting almost two hours when calling from 8am."

Medical Care

Pros:

• "It worked and I am almost 3 years tobacco free."
• "All communication has been very respectful and they offer excellent patient-centred care."
• "Been using this practice for years. Doctors and nurses are superb and really on point with caring with their patients."
• "This doctors surgery will go above and beyond in your time of need."
• "The clinical staff are very helpful and do listen to you."
• "The doctors and nurses are the same (helpful, calm, knowledgable and sympathetic)."
• "The Drs themselves do a great job and provide good care."

Cons:

• "No positive comments regarding medical care and diagnosis were found."
• "I was let down on many occasions and let go home with no prescriptions."
• "Terrible doctors surgery. The GP’s are great, however they absolutely have too many patients."
• "Once you get a GP appointment I've found the doctors to be belittling, rude and rushed."
• "Awful surgery. The clerical staff are dishonest and the doctors are unhelpful."
• "Most of the doctors have no intention to make you better."
• "The doctor we saw was the most unsympathetic doctor I have ever met."