The Whitehall Clinic Reviews Summary

Customer Service

Pros:

• "Excellent customer service and responsiveness!!!"
• "Reception staff (Sid) was friendly and accommodating especially as my train was cancelled."
• "Amazing customer service skills, professional experts & would highly recommend!"
• "Friendly staff and got me into my appointment super quick, actually ended up going in about 10 minutes early."
• "The staff here are so helpful, and make you feel at ease when it comes to the dreaded swab."
• "I highly recommend the Whitehall Clinic, honestly cannot fault them one bit. The customer service is excellent and the staff are friendly and very helpful."
• "Fantastic service. Quick and reliable. Friendly staff who were always on hand to answer your questions."
• "The team at The Whitehall Clinic are fantastic and I highly recommend using this clinic. The staff went above and beyond to help us with COVID-19 tests and health certificates for our move to Thailand."

Cons:

• "The place to be for uncaring, extremely expensive 'healthcare'."
• "Cancelled fit to fly tests within 24hrs and accepted the refund cancellation terms. Was told to put the refund request in writing. I did so but received no reply or indeed any refund."
• "If you need express PCR test, seriously please DONNOT choose this clinic!!!!"
• "Inaccurate Impersonal Service."
• "Had to chase sensitive results 4 times while waiting. Appaling blood sampling that was very painful and left a massive bruise which still hurts days after."
• "Had COVID test done but asked if it could be sent off urgently as we were told by one of the receptionist’s that it could go on a pink form. This was disputed by the receptionist that we saw and she urged us to change our flight."
• "Beware of cancellation charges! I feel ripped off and am extremely disappointed with Whitehall Clinic."
• "DO NOT Bother - we paid £150 for fit to fly certificate GAURENTEED results within 48 hours!!! Not true i cannot go on holiday now. AVOID. ALSO COMPANY NOT RESPONDING TO CALLS, VOICEMAILS OR EMAILS!!!!!!!!!!!!!"

Testing and Results Turnaround

Pros:

• "I had a private blood test here that I couldn’t get anywhere and the turn around time was much faster than I was told."
• "They pulled out all the stops to arrange urgent processing of my sample in time for me to get on my flight."
• "Got there at about 1110am on Sunday and got my results by email at 915pm that night."
• "We had to rearrange our appointments a few times due to the travelling ban, return dates changing etc. and the clinic staff couldn't do enough for us."
• "The tests are done on time as promised and the results come later the same evening for mornings appointments."
• "Got my fit to fly results the same day and the certificate was really easy to upload."
• "Excellent service from making the appointment to attending. Results were emailed to me the same day."
• "My husband and I booked a covid test as we needed a fit to fly certificate in order to fly. Booked the test on a Wednesday morning and got the results in less than 24 hours."

Cons:

• "Prescribed my significant other with Ofloxacin without even asking if she had any mental health issues - proceeded to have a day-long panic attack."
• "Quick appointment. However, I was slightly misled in the fact the website says results on the same day if booked before 1pm. I booked in at 9am and was told it would be 8am for my results."
• "I received my results back 25 hours after the test, however there was a bit of stress as my husband didn't get his for another 3 hours after me."
• "Had a stress free test by a lovely doctor who put us at ease and explained everything. Very professional and friendly staff. Test completed and results recieved in under 24 hours."
• "Inaccurate Impersonal Service."
• "No, follow-up or explanation was given for the false positive. No, concern was shown for the false positive that halted my relocation."
• "The test waa extremely uncomfortable I was pleased it was very quick. The premises are excellent. The test was performed on time and the results were received by email the next day."
• "Fantastic service from start to finish explained the procedure thoroughly we had 3 covid 19 PCR tests on Thursday 1st at 10:35 got results Friday 2nd at 15:15 would recommend them to anyone thanks Whitehall clinic."