108 Brasserie Reviews Summary

Service

Pros:

• "Our host Richard was attentive, charming, had a great knowledge of wine."
• "the staff were attentive"
• "Lovely and elegant hotel restaurant with friendly attentive staff."
• "Special mention to Awot our waiter this guy was amazing he really made our night."
• "Exceptional service, wonderful simple bit high quality menu, highly polished staff."
• "We received fantastic service from reception, front of house and especially Elena."
• "Staff were very helpful and professional."

Cons:

• "waitresses on their phones"
• "I complained to the manager Sakimoto who then told me 'you are wasting my time'!!!!!!!!!!"
• "The service is a nightmare, the customer is at the service of the restaurant team, not the opposite very arrogant attitude."
• "customer service from the waiters was shocking and they forgot multiple items"
• "Had to wave for a good 1 minute before the waiters who were chatting by the bar saw us."
• "The waiter was quite abrupt and didn’t seem to have adequate training."
• "Very rude staff"

Food Quality

Pros:

• "Food was good but not excellent."
• "The food which was amazingly tasty not like any of the negative reviews."
• "Gorgeous breakfast in a gorgeous place!"
• "These people know tea and gluten free."
• "The food is fantastic. I had the salmon, mashed potatoes and broccoli."
• "The food was tasty and a great selection to pick from."
• "The food was incredible."

Cons:

• "The food we ordered was not great."
• "The food was just horrible and rediculously overpriced"
• "The salon and asparagus was bland."
• "A completely SCAM, tiny portions, overpriced, the fried prawns are disgusting and full of oil."
• "The chicken on the caesar salad was very dry dry dry and hard."
• "food was average considering the prices"
• "The crab linguine smell a lot and taste of absolutely nothing, which is hard to achieve actually."

Ambiance

Pros:

• "Lovely and elegant hotel restaurant with friendly attentive staff."
• "A lovely restaurant, just off Marylebone High Street. Excellent food and a really great ambiance."
• "Amazing in the summer at the few tables outside."
• "the atmosphere is great"
• "The ambiance here is great."
• "Very cosy atmosphere and their cocktails are great."
• "The atmosphere for evening sitting is elegant, warm and cosy."

Cons:

• "However, the music is agitating due to a constant beeping sound, and there was a noticeable draft in the venue."
• "no atmosphere"
• "A relatively sterile and bland, colourless interior with a lot of hard surfaces, no table cloths, no curtains, no acoustic insulation meant that the conversations of people several tables away could be heard quite clearly."
• "Very slow service and unwelcoming staff/ atmosphere"
• "High on price, low on atmosphere."
• "The place lacked vibe."
• "It was not relaxing and didn’t feel like the quality atmosphere that the prices would normally command."

Price

Pros:

• "The price was reasonable for the quality we received."

Cons:

• "The food was just horrible and rediculously overpriced"
• "a rip off"
• "At £78 a head with basic wine we were a bit taken aback and wished we'd won the lottery before coming out."
• "rediculously overpriced"
• "Food is very average and way overpriced, staff seemed pretentious."
• "All thought that the menu was very expensive for what is was."
• "For the price, I expected a whole lot more."

Special Dietary Options

Pros:

• "These people know tea and gluten free."
• "It's not common to find different options of afternoon teas so this is your best bet if you have strict dietary requests."
• "Two friends needed dairy and gluten free afternoon tea which was no problem at all."
• "Visited this place explicitly for gluten free afternoon tea and were not disappointed."

Cons:

• "Staff too scared to provide a basic gluten free dish."
• "They used to be well known for gluten free options but on my recent visit I left without a meal!"
• "Served me shredded chicken in a vegan dish ordered from a vegan menu!"