Bridge Inn Reviews Summary

Staff and Service

Pros:

• "The staff were friendly and very professional."
• "Service was good and on time with everyones separate orders and fairly clean."
• "All the staff are very accommodating, they work hard and still manage a smile even though they work from AM to PM."
• "Even though the Bridge was short staffed we were still met with friendly staff."
• "The very nice lady on reception called Chloe did a bit of jiggery pokery and managed to find us a suite at no extra cost."
• "Hotel and pub staff helpful and friendly."
• "Staff in the pub were very polite and helpful."

Cons:

• "Seemed no management on hand keeping the place going and just normal non-caring staff."
• "Also not wheelchair accessible."
• "Man on the bar could do with a refresher in customer service though!"
• "Slow service at bar not enough staff to serve."
• "I struggled slightly with getting a wheelchair through the exit gate which had a closing spring on it."
• "The staff are unbelievably rude and unhelpful, two even swore at us and called us vile."
• "The receptionist was surly and unhelpful."

Food Quality

Pros:

• "Breakfast very delicious and very large portions than expected."
• "The food was really nice and came out in good time."
• "The meals were really nice and the prices lower than average."
• "The food was very delicious, and well cooked to satisfaction."
• "Food was fantastic and good value for money."
• "Food was great as were drinks."
• "Food was great value for money."

Cons:

• "Awful food. Waited over an hour for the meal."
• "The carpets are not changed for more years, I suspect."
• "Food was ok, although got told 40 mins for food which was fine. But ended up being an hour and a half!"
• "Staff excellent but food very poor. Sizzler wasn't sizzling and food was only just warm."
• "We were not very impressed with the quality of food we received on this visit."
• "The food is a lot worse than fast food."
• "Food always good."

Facilities and Cleanliness

Pros:

• "Their children's play area also looks impressive (although currently closed due to the covid threat)."
• "The room was clean and very comfortable."
• "Very comfortable stay, room and bed was amazingly soft and very clean."
• "The rooms and bed were clean and the bed was comfortable."
• "The rooms I have stayed in are a good size and clean."
• "Nice location. Looks good, clean and tidy."
• "The area was clean however and I felt everything had been properly cleaned."

Cons:

• "Also not wheelchair accessible."
• "The play area also smells as of it could do with a deep clean."
• "When in the ball pit I noticed some kind of sauce splatter up the wall and ceiling."
• "Bathroom accessories are old."
• "Nappy changing very conveniently located right next to soft play."
• "You have to go down some steps to get to the restaurant where there could easily be a ramp."
• "The whole place was extremely hot and very uncomfortable."