Frankie & Benny's Reviews Summary

Service

Pros:

• "Our waiter Steve was absolutely brilliant. Excellent service, friendly and brilliant with the children."
• "John our server was quick and very nice."
• "Service was fab and food was great! Meg was our server I believe, she was fabulous and made us feel great!"
• "Steve our waiter was very attentive and helpful, sorted us out with our order etc super quick."
• "Steve is an absolute gem."
• "Our server Matt was very attentive and helpful."
• "Our waiter (Steve) was extremely kind and helpful and took great care of us."

Cons:

• "Very poor service-took an hour and forty mins for a main course and drink."
• "Table booked for 8pm sat down at 8.10 pm after being ignored a fair few times."
• "To start the server was miserable made us feel uncomfortable from the start."
• "Have visited a few times before and each time we say that it will be the last time, mainly due to the staff attitude however this will definitely be the last visit."
• "Very poor service and the worst F&B I’ve ever been to."
• "Waited ages for food and had to give the starter plates to waiter because no one was prepared to clear the table."
• "Our waiter wasn't particularly friendly and we found he rushed us despite not many other customers."

Food Quality

Pros:

• "The food was exquisite and served to us fast whilst it was hot."
• "Our meal was absolutely delicious, food cooked to perfection."
• "The food was delicious, freshly cooked."
• "The Vegan Tower BeetBurger was flippin' delicious!"
• "Double bacon cheeseburger never disappoints as well as the sticky wings and NY cheesecake."
• "Food is simple but very tasty."
• "The BBQ chicken burger was super tasty, and the cheese and bacon fries are an absolute game changer!!"

Cons:

• "I ordered click & collect pizza, and regretted spending my money that night. Seriously delay, and the pizza was just not good."
• "The food was comparable to unedable dog food."
• "Food was awful 😕 I ordered ultimate grilled platter and the best part of it was fries."
• "The food was poor, mostly at the quality of supermarket frozen meals."
• "The food was awful. My partner ordered spaghetti bolognaise only they brought it out as all spaghetti with no bolognaise!!!"
• "Worst food I've ever paid for. Had the meatballs which is a 'signature' dish. Sauce was bland and sparse and the balls themselves were dry and rubbery."
• "Greasy, messy burgers which were filled with rancid fried onion."

Ambience

Pros:

• "The atmosphere was a jolly and friendly feeling."
• "The restaurant was quite quiet on a Thursday night but that was actually quite nice."
• "Really friendly atmosphere and staff."
• "Great place to meet with friends/family in a lovely relaxed atmosphere."
• "The atmosphere was cheery and happy and very relaxing."
• "The place looks great now."
• "The food came super quick considering how busy it was and tasted great."

Cons:

• "We walked in and I thought I was entering a child’s soft play with how loud it was!"
• "Although we were booked for 5PM the place was already loud, not particularly crowded but just a lot of background noise."
• "Very noisy just glad to eat up and go."
• "The place was full of people and the open plan design meant that there was a lot of ambient noise so we had to talk in raised voices."
• "Ambience was dead."
• "The ambiance is spoiled a little by the very loud music, we couldn't have a nice conversation without shouting."
• "The place was noisy, and we were sat near the kitchen which is quite exposed and a little overwhelming with people running back and forth."

Value for Money

Pros:

• "Thankfully we had a 50% off voucher which made paying for it a little less painful."
• "There was a good lunch deal offered which was great value for money."
• "Highly recommend the restaurant because it's clean and the staff treat their guests very well!"
• "Food was perfect for all 9 of us including 4 children and I class myself as a fussy eater."
• "Really impressed with our recent visit at Frankie & Benny's at Longwell Green. Especially with how amazing Steve was with our girls and great service."
• "I would definitely recommend Frankie and Bennies the service was phenomenal and I will be back very soon! 10/10"
• "The portions were generous and the price was very reasonable."

Cons:

• "For four of us and a small child, our bill exceeded £100, and that was no starters and no desserts."
• "Food is without doubt overpriced."
• "Drinks very pricey... meals not worth the money."
• "£3.90 for a large Coke is beyond ridiculous, cheaper to drink alcohol."
• "The down side for F&B is that the meals aren't cheap."
• "£17.90 for a double burger and fries is Steak prices."
• "A total cost of £54 including our meals and so NOT worth it, a good job I had a 2 for 1 meal deal or a total rip off springs to mind, Value for money it was not."