The Pilot Inn Reviews Summary

Portion Size

Pros:

• "The portion sizes are big and perfect."
• "The large portion is huge! It's not fancy, but the food is good."
• "Food very reasonably prices and portions are a great size!"
• "The portion size was huge, I don't think any of us finished our meal :)"
• "The foods always delicious and the portions will leave you feeling nice and full by the end of the meal."
• "The burgers and chips with chunky coleslaw and salad was delicious and quite big portions."
• "Enormous portions."

Cons:

• "I'm not a fan of huge meals and food wastage, so just 3 stars overall."
• "The portion size is indeed large but the fish also was a little slimy and haddock shouldn't taste that way."
• "The food was amazing but there was too much!"

Service

Pros:

• "The staff are very courteous and helpful."
• "Excellent service, surprisingly good for a seaside pub catering to visitors."
• "Staff were lovely and accommodating to our specific needs."
• "Staff are very polite and helpful."
• "The service has always been excellent."
• "Very friendly staff. Great atmosphere."
• "Staff were friendly and helpful and they use a pager system for outside service, which worked well."

Cons:

• "The waiting time can be a bit painful if its even half busy."
• "Service at food bar was great, at drinks bar not so good."
• "Had to wait for long time for food, when we asked or tried to ask if there was a problem, we were told by a rather surly waitress that we ate busy you know."
• "Staff didn't seem bothered when I told them."
• "Having to go to the bar and queue for a drink while eating a meal and with company is a bit of a pain as there is no table service for food or drink."
• "They were very busy but for main course and desserts we were totally forgotten and were there over 2 hours, waiting for service, the sorbet dessert was melted by the time it arrived at the table."

Food Quality

Pros:

• "Quite simply the best cod & chips I’ve ever eaten!"
• "The fish n chips were very good, so freshly cooked."
• "Great food."
• "The food is amazing and the portion sizes are extremely generous."
• "Always a fast and friendly service and dog friendly outside."
• "Polite friendly service."
• "Food is fantastic."

Cons:

• "The vegetarian selection is limited by today's standards."
• "Both cocktail and tempura prawns were clearly from the cheap Costco tubs, with the tempura prawn being over-fried and dripping in oil."
• "Ordered mushroom, cranberry nut Wellington, what arrived was a disgusting mushroom pie, no sign of nuts or cranberries."
• "The food was awful, hard chips, thick hard batter and fish with no taste."
• "The batter was very thick, greasy, and burnt which made the fish over cooked, so my skate was tough to chew."
• "Only given 4* for the food as cod wasn't as white and flaky as would expect and batter soft in places."
• "The food served this time was greasy and the batter tasted as if it had been cooked in oil that needed changing."

Atmosphere & Location

Pros:

• "Lovely location."
• "Great views plus well aired with a breeze running through the inside."
• "Great place to visit just before you get to the completed wildness of Dungeness."
• "The pub itself is steeped in history."
• "Great location for a walk."
• "Lovely relaxed atmosphere, good beer and beautiful views."
• "A great place to have a meal or drink and nice views out to the beach."

Cons:

• "Much is made of the view but for the majority, the view will be of the car park."
• "When we got seated it was very noisy due to a Mx5car halloween event!"
• "The only other criticism would be the width of the car parking spaces which again hasn't kept pace with the modern wide bodied 4x4."

Accessibility & Accommodation

Pros:

• "A decent hard standing car park with a few disabled bays."
• "Entrance is disabled friendly as is the entrance to the loos."
• "Dogs are now allowed in one half of the restaurant."
• "Well behaved dogs are welcome inside."
• "Level entry, though the doorway is a bit of a tight squeeze for a power chair, though is achievable."

Cons:

• "If you have a campervan or motorhome and want to eat in the restaurant expect to be turned away."
• "We were refused parking. Due to being in a van, the excuse was it was too big to fit in their car park."
• "The car park is controlled so you cannot use it just to go on the beach."