Dent Perfection Ltd Reviews Summary

Professionalism and Skill

Pros:

• "Neil is very friendly and professional."
• "Neil has twice done a fantastic job of repairing my vehicle, and both times have been in difficult areas of the car."
• "Throughout the whole process Neil has been professional and transparent about what could be done and what may be problematic."
• "Neil is a friendly, knowledgeable guy who prides himself in getting the job done and done well!"
• "Neil is genuinely a master of his profession."
• "Neil is professional, polite and brilliant at what he does."
• "Communicating with Neil was a pleasure."

Cons:

• "He drilled a hole in my three year £28,000+ VW Tiguan door without my consent."

Quality of Service

Pros:

• "The end result was incredible."
• "To say Dent Perfection have done an amazing job with my car, is a total understatement."
• "I was amazed at the quality of the repair, you really couldn’t even tell there was any damage there!"
• "The quality of Neil's work was amazing, no sign of any dent now."
• "Every repair has been perfect, you would never know the car had been dented."
• "The quality of the work is amazing and you can never tell where the original dent even was."
• "The repair work carried out on my car was nothing less than miraculous."

Cons:

• "Looks like it had been attempted at the dealer but Neil did some wizardry and now vanished!"

Value and Pricing

Pros:

• "Did a great job on my BMW 335d getting rid of a really deep dent on my offside front door for a really good price."
• "Great to deal with, doesn’t mess you around or overcharge."
• "The work was completed to the highest standard, promptly, and at a fantastic price."
• "Very happy with the reasonable prices and will go back if needed."
• "Very reasonable price."
• "The price I was quoted was reasonable in comparison to other dent repairers and so I would highly recommend."
• "The price was very fair, Absolutely amazing service and the detail of work was immaculate."

Cons:

• No cons related to value and pricing were mentioned.

Customer Service

Pros:

• "Would definitely recommend and use again."
• "I’ve used Dent Perfection a few times, Neil and his team have always given me a first class service, they arrive on time."
• "Called Sun afternoon... Neil said to bring it over. Had a look and did the repair within a couple of hours."
• "I would have no hesitation in recommending Neil to be a professional perfectionist in his skills."
• "I would recommend Neil to anyone and a really nice guy as well."
• "A pleasure to deal with and he was always polite and professional."
• "I would definitely recommend Dent Perfection to anyone."

Cons:

• No cons related to customer service were mentioned.

Efficiency and Responsiveness

Pros:

• "Neil managed to turn the job around really quickly as well, I left my car with him 5pm on a Tuesday evening and it was ready for collection by 2pm the next day."
• "Easy to work with, very communicative throughout."
• "Neil managed to squeeze me in the same day after my frantic call."
• "The work was carried out and completed very quickly."
• "I called up asking for a dent removal and they sent someone out straight away."
• "The response time and professionalism was 2nd to none."
• "The response time is quick, quote after a picture sent and flexible in their approach to an appointment."

Cons:

• No cons related to efficiency and responsiveness were mentioned.

Overall Satisfaction

Pros:

• "I would 100% recommend Neil & his team at dent perfection, great job and totally professional all the way through."
• "Highly recommend and will be back if/when someone else knocks my car."
• "I would highly recommend!"
• "I am very happy to recommend Dent Perfection."
• "I would highly recommend Dent Perfection."
• "I would certainly recommend Neil."
• "Highly recommend."

Cons:

• "*** PLEASE DO NOT USE KEITH BAINES IF YOU VALUE YOUR PRIDE AND JOY***"