Saracens Head Reviews Summary

Atmosphere & Decor

Pros:

• "Great, traditional rugby pub, has all the finest things you need for a good afternoon's rugby TV watching."
• "With plenty of seating and a nice atmosphere."
• "A good sized pub with warm and welcoming atmosphere."
• "It's a proper pub basically how their meant to be!"
• "A historic pub which sits in the no man's land between tourist attraction and local boozer. Worth checking out nonetheless - there's a good selection of well kept beer, and the food is a notch above standard pub grub."
• "Lovely traditional yet modern pub in the heart of Bath."
• "A local feeling pub, friendly & steeped in the history of Bath."

Cons:

• "Really disappointing for the oldest pub in Bath. Not at all what you would expect. Just like walking into any modern chain pub, with big screens showing sports."
• "Also some parts are a little run down... Toilets though clean are damaged, some seats are ripped and bedraggled."
• "The place is too tiny and dingy."
• "Building is nice and old you can clearly see this from the outside, the interior with Televisions blasting at you somewhat ruins the ambience."
• "It doesn't look old inside. I expected to see at least some of the old wooden beams but they have been painted over and covered up."
• "A little bit sticky in places and some decor looked tired."
• "Both men's and women's are unbelievably bad!! Not just dirty but in disrepair!"

Service

Pros:

• "The staff were so lovely and well mannered!"
• "The man working the bar was great to chat to and incredibly friendly."
• "Staff is wonderful and the food was good too."
• "The staff are great, friendly and welcoming."
• "The staff are always polite and courteous in here."
• "Staff lovely and welcoming with quick and attentive service."
• "The staff are very friendly and check in on you a respectable amount."

Cons:

• "Food was ok, service wasn't very good and barmaid was more concerned about serving other workers/friends drinking behind the bar."
• "Very unprofessional and no experience of Customer Service."
• "Rude bartender! The bar tender saw us waiting in line and continued to ignore us."
• "It was a real struggle to get any acknowledgement of a hello or a smile."
• "Absolutely disgusting. Smelt very strongly of urine. Staff extremely rude."
• "Unfortunately, our experience was extremely negative due to the poor customer service we received from the bar staff."
• "The staff were a little overzealous with some of the customers."

Food & Drinks

Pros:

• "Amazing food, good portions and prices."
• "The food was fantastic and a great selection of drinks will definitely be back!"
• "The karaoke there is very entertaining, the drinks are great."
• "The food was fantastic and the staff were helpful and friendly."
• "Food ordered was enjoyed."
• "Visited this pub on a recent trip to bath, so nice to go to a traditional English pub with traditional pub grub, had the chicken and mushroom pie. Delicious."
• "The Mac and Cheese was probably the best I’ve ever had."