Allen Ford Kettering Reviews Summary

Customer Service

Pros:

• "Jordan kept me updated every step of the way and explained all the features of the car before I drove it away."
• "Absolutely incredible service! Jake, Jordan and Jason were all amazing!"
• "All of the staff at Allen Ford were very polite, helpful and nothing was too much trouble."
• "The staff are always polite and friendly."
• "Very pleased with the service I received from all the staff at Allen Ford Kettering and particularly from Jordan."
• "Everyone I dealt with at the Kettering branch of Allen Ford was friendly and knowledgeable."
• "The Ladies on Service were brilliant and I highly recommend."

Cons:

• "Was asked to wear face covering but no staff or customers were wearing one."
• "I would advise anyone to steer clear of Ford Credit."
• "Terrible customer service in sales department. Don't buy a car here."
• "Extremely pushy, been in twice."
• "customer service shocking.ordered a brand new focus, waited weeks, no communication or call backs when promised by Mitchell."
• "After 45 minutes of waiting, the sales person was stern."
• "Having been hastled several years before, (every month after purchasing a car), the sales team at Kettering have acknowledged this issue as buying a new car or used is very expensive."

Vehicle Purchase & Delivery

Pros:

• "In less than a week I was driving out of the garage a proud owner of my new Puma."
• "I walked away feel very satisfied and excited to play with my new toy!"
• "Buying my new car at Allen Ford Kettering was a pleasant and hassle free experience."
• "Fantastic experience here, the sales people (particularly Jason, who was excellent) are not pushy, very helpful and it was a very smooth and quick process to getting my perfect car."
• "From start to finish the service was outstanding. Many thanks to the team for getting me into my new car."
• "I'm in love with my new car and I would highly recommend going to Kettering over Northampton any day, I've never had a bad word to say about them!"
• "An absolute joy to pick up my new car from Allen Ford Kettering. From start to finish they were attentive and interested in what I needed."

Cons:

• "Allen Ford should be fixing their keycutting machine asap because this shoddy treatment is going to lose them good customers."
• "Leaves a really bad taste in my mouth."
• "For the interior to be left in this state is bad, a large chunk out of a very expensive alloy is totally unacceptable."
• "Last I have now received a letter from DVLA telling me there going to fine me £80 if I don’t tax the car I sold them."
• "Tried to give me a dirty courtesy car during a lockdown. Was told it was my fault it was dirty."
• "Failed to place cover under engine which could cause severe engine damage."
• "They did not settle my finance correctly on previous vehicle which caused me a lot of unnecessary stress."

Service & Maintenance

Pros:

• "Since purchasing my KA+ I took out a Service Plan to pay monthly and they have always collected and returned my car cleaned."
• "The health check video is a nice bonus."
• "Problem solved and fixed within a day."
• "I always get my car serviced here as the service is excellent."
• "Fantastic service by the Ford team at Kettering."
• "Great service and great communication from start to finish."
• "Allenford, Kettering have been performing services and MOT's on my Focus for many years and they always give an excellent service."

Cons:

• "Had my car serviced here... Only problem I had was the valet wasn't in that Saturday to clean my car as it's part of the service."
• "I brought the car as there was an issue with a sensor, and air leaking from one of the tyres... That issue has not been addressed."
• "I collected the car the next morning and subsequently found that the driver's side screen washer was still not working."
• "Kept vehicle for over a month before finding the problem then saying they cannot fix the problem..."
• "Just wanted a break light fitted but they hadn't got a bulb for our fiesta and said can we come back tomorrow unbelievable."
• "Having just rang the parts department at 16.54 I am not impressed to be told I have to ring back in the morning because I have just turned my computer off and am on my way out of the door."
• "Don’t try and book a service with them.... 36 minutes, and still couldn’t get through."