Rachel Hunter Reviews Summary

Customer Service

Pros:

• "Jodie at reception is so welcoming and friendly."
• "The woman at your front desk was also great. She was warm and welcoming."
• "The salon has a really warm and friendly feel, everyone is approachable."
• "You will always receive such a warm welcome from the whole of the Team."
• "The team were so friendly and welcoming. Really put me at ease."
• "Walk in, no appointment and was still seen and given a great service with all the information I needed at no cost."
• "The reception staff were very welcoming and professional as always, offering me a coffee on arrival."
• "Upon my arrival, Eve welcomed me to my appointment and offered me a warm drink, which was lovely."

Cons:

• "I attended the clinic for a face consultation but it wasn’t very thorough and I felt like the main premise of it was to push Skinceuticals products."
• "Very disappointing and surprising. My partner had an appointment which was cancelled once and rescheduled. Turning up for the subsequent appointment, the 'nurse' wasn't there."

Professionalism and Expertise

Pros:

• "Lily did a Kerastase Fusion-dose (Genesis) this morning for hair loss. She gave a wonderful service with care and gentleness."
• "After a very thorough and friendly consultation, skin scan and a review of the current products I was using, I was provided with a really generous amount of free samples."
• "Had skin consultation with Rachel, after taking photos of the different layers of my skin and assessing she set me up with a Skinceuticals regime."
• "The whole experience was fabulous."
• "Five hours non stop she spent on her hair doing foils, twice toning and making sure the highlights took and were the absolute right colour."
• "Kate is such a wonderful person and knows exactly what she is doing when it comes to all things skin."
• "Kate was fantastic. This was my first time at the salon, she was clearly very knowledgeable and experienced as she patiently answered each one of my many questions about laser hair removal."
• "Professional salon that goes beyond standard beauty treatments."

Cons:

• "I’m currently undergoing brow tattoo removal which I found to be very painful, I feel some before treatment should be offered to customers to help with the process maybe numbing cream."
• "After 12 very expensive sessions of full face laser hair removal I have seen no positive results. In fact, the hair has come back even coarser."
• "As per usual I totally enjoyed my visit to Rachel Hunter today. Wonderful professional staff and Rachel herself is such a talented beautiful down to earth person. We could chat all day."

Treatment Results

Pros:

• "I really enjoyed my treatments and feel like a new woman! Thanks so much!!!"
• "Within 2 weeks I had purchased the full sizes as the changes in my skin from the products recommended were pretty much instant!"
• "I recently had an amazing facial from Kemi. I had specific skin care concerns and Kemi recommended the best facial to address my concerns and was so knowledgeable."
• "Had an appointment Saturday 22nd April for tattoo removal. As always I was extremely happy with my appointment overall."
• "Had a lovely experience with my first hydrofacial with Kate today. She explained all the steps and answered my questions throughout the process."
• "I had my almost non-existent eyebrows micro-bladed by Rachel recently and couldn’t be more pleased."
• "I had a great experience at Rachel Hunter Beauty Clinic today from start to finish."
• "The salon is excellent. Everything from booking to treatment was professional and friendly."

Cons:

• "Laser hair removal can also activate spots and acne on the areas that are treated; something that I was never warned about."
• "The treatment has also left me with slight discolouration and burns on my cheeks which I’m worried may scar."
• "I have never been to a professional skin consultation before, I must admit I was a bit dubious at first so therefore went with an open mind and I was pleasantly surprised."