Address: 3-7 Billet Ln, Hornchurch, RM11 1TS, United Kingdom
Phone: +441708454810
Rating: 4.6
based on 97 reviews.
Food Quality
Pros:
"The food is absolutely amazing, really loved everything we had, and it's cooked superbly."
"Each bite was bursting with flavor, and the presentation was nothing short of art."
"Food was good quality and fresh."
"The food was perfect and the chilled glasses kept the beer lovely and cool."
"Enjoyed good food and friendly service that makes this place another great addition to the food scene."
"The food is lovely, fresh, tasty and very filling."
"The food was plentiful and delicious."
"Food ordered was authentic and enjoyable."
Cons:
"Some desserts were frozen like the honeycomb cheesecake."
"Food was also quite nice but the staff and overall atmosphere made me feel a bit uncomfortable."
"All the seafood was very overcooked and dry and inedible and the salmon smelt off."
"The starters were nice and it was served very warm as I hate cool or cold starters."
"The food took almost an hour to make and kept getting looks from the chefs."
"Food was great, the servers were lovely too... however there was a lady manager who was extremely rude."
"Real shame. Been before and food was lovely but this time was served stone cold moussaka."
"The food is so delicious but the staff are so rude."
Service and Staff
Pros:
"The staff are extremely friendly, helpful, and patient."
"What sets this place apart is not only the delicious food but also the impeccable service."
"Our waiter Drhan was the best great service."
"Waiters friendly, helpful and efficient."
"The best customer service from Sibell. She was absolutely wonderful."
"Thank you to Jamal for providing a high level of service."
"The virgin pina colada and the virgin mojito was good as well. But what sets them apart is the staffing, they are sincere, attentive and very friendly."
"The service was great with friendly attentive staff."
Cons:
"The staff constantly stared at us. A waiter stood 2 metres from our table and just watched us."
"I probably got judged for wearing shorts/t-shirt not being English. I'm being honest that is how it felt."
"She turned customers away because they had walked in without booking, even though half the tables were empty."
"The staff always greet you with a warm welcome and ensure that you leave feeling happy."
"The bar tender was serving the kids drinks weren't they weren't suppose to."
"The manager sibell was disorganised and extremely rude."
"Waited 20 minutes to be seated for an 8pm table, the waited 40 minutes for any kind of service."
"Been to Reina multiple times now and it is always so accomodating, the staff are lovely, service is fast and attentive."
Ambiance and Atmosphere
Pros:
"It's a great atmosphere with very nice interiors, plenty of space around the tables."
"The atmosphere was a bit loud."
"The food didn't take too long to come and looking around we could see everyone elses plates looked just as good and full as ours."
"The restaurant itself & staff very welcoming."
"Had the pleasure of a first time visit this evening. Lovely interior and exterior seating seating areas."
"I love this restaurant. The decor is lovely too, with very comfortable seating."
"Reina’s has a nice relaxed atmosphere and is a great addition to Hornchurch."
"We’re at Reina for Saturday lunch and we’re pleasantly surprised how tasty the food was!"
Cons:
"When I went it was quite cold, they did profusely apologise for it which was alright."
"We had some interesting front door moments, but the care and generosity of the team made up for it!"
"I came in for a quiet post gym workout. I probably got judged for wearing shorts/t-shirt not being English."
"Although it was busy in the restaurant we did not have to wait long for our food."
"The music was a bit loud."
"There was hardly any staff and they were very rude."
"Walked out at 7.50. Not even ordered drinks or starters. They took so long coming round to us we just walked out."
"Been to Reina multiple times now and it is always so accommodating, the staff are lovely, service is fast and attentive."