Abbey Dental Whitechapel Reviews Summary

Dental Professionals

Pros:

• "The Dentist(s) in the practice are wonderful."
• "The dentist I saw quickly fixed the issue, clearly explaining everything and constantly checking I was ok with no pain or discomfort."
• "Dr Samiyah has been my dentist for many years and I have always received the best possible treatment and advice from her."
• "I’d like to praise Mona the dentist!"
• "Mona makes you feel so comfortable."
• "My Dentist is Coco and she is absolutely amazing at what she does!"
• "I have been with this dental practice for a very long time. My dentist Samiyah Kalam is very caring and polite, she discusses the treatment plan and alternative options."
• "Dr Samiyah and Nurse Xenia have been looking after my teeth for years, they are very professional and reassuring as I can be quite a nervous patient."

Cons:

• "Rubbish dentist. We requested that they fill a referral form for barts dental clinic but they never filled it up."
• "Ching Yi Coco Kwan was useless!"
• "The worst the experience ever. Mona was very unprofessional, condescending and passive aggressive."
• "Terrible terrible terrible. She forced so much, the pain was unbearable. I've been feeling pain and sensibility in my teeth for more than a month."

Reception/Management

Pros:

• "The reception staff were very friendly."
• "The receptionist was very great."
• "I also wanted to thank the lovely reception staff for calling me when my appointment could be moved forward as it was a time sensitive situation."
• "The receptionist and dental nurse were also very polite and helpful."

Cons:

• "The receptionists are arrogant and aggressive in their mannerisms and approach to customer queries!"
• "Rude and aggressive receptionist’s don’t know what they are saying and make the rules up as they go."
• "I've given 4 stars simply because the receptionists are very rude and have little to no manners."

Service

Pros:

• "Great service."
• "Very professional and I’ll definitely come back and use these as my regular dentist from now on."
• "I've been going to the Abbey Dental Whitechapel practice since 2014, and I must say they provide an excellent service."

Cons:

• "Stay away from this dentist!"
• "I have transferred from NHS emergency 111 services to ABBEY DENTAL for my teeth pain problem. There was an Indian (accent English) Lady Dr, & unfortunately, my appointment was with her, she was very rude to me."
• "Stay. Away. From this place."

Facilities

Pros:

• "Practice was very clean and their standards were definitely up to date."
• "The surgery practices Social Distancing and there is plenty of hand sanitising with temperature taking and mask wearing."

Cons:

• "Used to be an incredibly well run practice in the past. Horrific in recent days."