City Smile Reviews Summary

Hygienist Experience

Pros:

• "The hygenist there is soooo good and soooo lovely."
• "The hygienist was informative and did a very good job actually."
• "In the past I hated seeing the dentist and the hygienist because my teeth were so sensitive but now I really enjoy going to having my teeth cleaned."
• "Sheila did a great job as always, was very thorough, and most importantly I didn’t feel a thing."

Cons:

• "The hygenist experience was sub-standard, particularly in terms of customer communication - not providing explanation about what and why is supposed to be done + talking in command tone to pregnant customer is not what would bring people back."

Dentist Experience

Pros:

• "The dentist experience was good though."
• "Dr. Vana Vlastaki was very diligent and careful. She fixed my chip with care and detail."
• "Not only is Mr Burg a very friendly and kind person, he's also exceptionally good at his job."
• "Technically brilliant, Mr Burg is also compassionate and has an ability to make me feel at ease and relax."
• "Dr Leo Rom is the best dentist ever and has rescued teeth for me on many occasions."
• "My current dentist, Dr Rom, is a highly skilled professional and a very nice person."
• "The dentist was on time and did everything one would expect from a check up."

Cons:

• "The tooth that was repaired did not hold up well. The filling was very soft, and within a few weeks, it had worn out."
• "However, the dentist said that the pain had nothing to do with the chip in my teeth."
• "I didn't have a great experience. I found the dentist was not thorough."
• "He didn't spot a cavity when I visited 9 months ago."
• "Awful dentist here who doesn’t listen to patient complaints."
• "Dr Vana was very rude and misleading. All she was interested in that we have paid for the visit."

Reception and Appointment Booking

Pros:

• "The office staff was also very friendly and accommodating."
• "Receptionists and dental assistants are bright, polite and helpful, and a great asset to the establishment."
• "The reception team were quite busy yet reasonably polite."
• "Staff at the reception are just fabulous team, nice, polite ladies."

Cons:

• "Appointment booking can be a bit of a hassle as they're usually quite busy."
• "Used to like this dentist, my implant from 10 years ago going strong. However I've tried to make an appointment recently, by phone twice, by leaving a message on voicemail twice, and by filling in the webform once. No response at all."
• "Very poor service! After I tried to call the clinic 3 days in raw, without avail."
• "Rude reception staff (13/10/222 for management that need to identify and train individual)."
• "However I have been charged for asking to move my appointment to a different day this week even though they have availability."
• "Rubbish clinic. They called 15 min before to cancel and reschedule my appointment."

Overall Experience

Pros:

• "Overall, I would say that my experience with this dentist has been mixed."
• "All in all I can highly recommend City Smile and Mr Burg in particular."
• "I am coming to this dental practice for many years already and all the time I had nothing but the best experience!"
• "Love City Smile, been with them for years! I would definitely recommend having them as your dentist and start smiling."
• "This is the best dentist surgery I have ever been to."
• "Amazing dental practice- I have been attending for years and would thoroughly recommend it."
• "An excellent dental practice!"
• "I rarely write reviews but I do feel I need to comment on this exceptional and incredible dental clinic."
• "I'm deffinitely coming back here again and will recommend this place to my friends and clients."

Cons:

• "Very disappointed and shocked how the doctor can actually be rude like that, even aggressively rude and disrespectful."
• "I would not therefore recommend this place as they do not look as individual circumstance they just charge because that’s easier than using their brain to assess the bigger picture."
• "Avoid at ALL COSTS."
• "It’s a money grabber place, they over charge and the quality of work is very poor."
• "Used to be a great place but it's gone down the drain now."
• "Worst dentist experience I have ever had."
• "I will not be coming back here again."
• "Very bad experience, will not recommend."
• "It was my first and last visit there. Never again!"