Wisteria House Dental Practice Reviews Summary

Dental Hygienist (Safiya)

Pros:

• "Just had an appointment with their dental hygienist, Safiya. She was very pleasant and made the experience very easy and painless and was happy to answer my questions on what she was doing."
• "Saw hygienist today and was totally blown away by how clean and smooth my teeth are."
• "Hygienist also took the time to explain where I was going wrong and steps I should take to improve my cleaning routine, which I will definitely be implementing going forward."
• "Throughout the appointment, she constantly checked in to see if I was comfortable and if I had any questions or concerns."

Cons:

• None mentioned.

Dentist (Amin)

Pros:

• "The dentist who has dealt with me before, Amin, has also been excellent. Very friendly and knows what he is doing."
• "My dentist Amin is brilliant, very compassionate and gentle, he explains everything to me, what to expect, the price of my treatment if it cannot be done under the NHS."

Cons:

• None mentioned.

Receptionists/Staff

Pros:

• "Special mention to the friendly and helpful receptionist staff too."
• "The girls at the reception very polite and friendly."
• "I've mainly dealt with Kim the receptionist, she is so professional and is always willing to assist in any way she can."

Cons:

• "I am absolutely appalled at the attitude and conduct of the staff at this practice."
• "I’d rang the practice over the course of two working days but nobody would answer the phone."

General Dentist Experience

Pros:

• "The complete opposite of how people view dentists."
• "Unlike other dentists, Wisteria are good at seeing patients on time and not having to wait and sit for ages like my previous dentist."
• "Excellent service and the team are welcoming, pleasant, courteous and very professional in all they do."

Cons:

• "In this clinic NHS patient has no right to change a dentist."
• "Dentist was perhaps intentionally malicious."
• "I have not returned to Wisteria since."

Overall Practice

Pros:

• "Overall, very pleased and happy to use their services."
• "Appointments usually run on time give or take 5 minutes, and they're open on Sundays which is perfect for me."
• "Beautiful, clean and tidy place."

Cons:

• "No parking facility around."
• "I’ve been told I can’t change my dentist."

Customer Service

Pros:

• "Honestly the service was excellent, from the staff at the front desk to the dentist who worked on my teeth."
• "Lovely team who go above and beyond to help."

Cons:

• "The receptionist on the 27th June was very rude."
• "Use to be a very good dentist a few years ago but the quality to its patient has deteriorated greatly in the last two years."

Treatments & Procedures

Pros:

• "And recently they did a fantastic job repairing a chipped tooth."
• "I have personally had no issues with any treatments here, be it private or NHS."

Cons:

• "Last year I paid hundreds of pounds for a root canal...the same said tooth broke, and the whole tooth fell out!"
• "I will be moving the family to a different dentist as the quality here has ultimately decreased."

Financial Aspect

Pros:

• "I ended up needing quite a bit of work done, but they were happy to spread appointments across a couple of paydays so that my treatment was still affordable."

Cons:

• "I was hesitant to spend quite a large amount even if it was under NHS."

Dentists & Staff Competence

Pros:

• "The whole team are always so professional and knowledgeable."
• "Staff know what they're talking about and are great at what they do."

Cons:

• "I believe the NHS dentist was perhaps intentionally malicious."

Emergency & Availability

Pros:

• "Had an emergency toothache, and they booked me in the next day!"

Cons:

• "I rang 4 times in a day and left messages on their machine to get back to me about an emergency. It took them two days to get back to me."

Environment & Cleanliness

Pros:

• "The clinic is very clean and the waiting room is very cozy and feels like a living room."

Cons:

• None mentioned.

Communication & Transparency

Pros:

• "I really appreciate the fact that they took the time to explain everything."

Cons:

• "They never called me to explain."