Direct Window Co Reviews Summary

Customer Service

Pros:

• "Great communication from the office about fitting."
• "The sales team at preston were incredibly helpful and we still got a free box of choclates for visting!"
• "Neil at Preston showroom was great, very patient and offered good advice."
• "The staff in the showroom were very helpful, the survey was done very quickly and the installation followed just over a week later."
• "The salesman was extremely helpful without being pushy."
• "All staff were very helpful from start to finish."
• "The salesman I dealt with in the showroom was extremely helpful."

Cons:

• "I have emailed the company on 3 separate occasions as well as numerous phone calls... I was promised a call back on both occasions but never received one."
• "Spoke to a customer service rep and would probably have paid to have them fixed, but they were shockingly rude to me!"
• "I am beyond fed up and disgusted with their after service and feel that once they install and close the job off they aren't interested in how they have left your property."
• "Company were difficult to get hold of and workmen frequently didn't turn up when they said they would."
• "Their communication is absolutely dreadful. Really regret using this company."
• "The receptionist couldn't have been less interested."
• "Despite multiple phone calls and sent emails. STILL WAITING!!!!"

Product Quality

Pros:

• "Really happy with our family door."
• "Excellent service and quality product."
• "Really pleased with the products they look good and are a very good quality."
• "The door itself is great quality."
• "The standard of work was good, and the product is excellent."
• "Our door is beautiful, and as described."
• "Great quality windows and doors."

Cons:

• "Fast forward 3 years and the hinges start to fail."
• "Had to have time of work!! And now the locking mechanism doesn't work properly..And it's still draughty and it still leaks in Absolutely nightmare of a company."
• "The bifold doors... don't fit properly causing locking and unlocking problems plus letting through a draft and road noise."
• "Glass cracked, and then 2nd one cracked once installed."
• "Fitted wrong glass in door, had to be continually chased up to have it corrected."
• "One window needed correction by another fitter as cosmetically unacceptably done - see photo."
• "The front composite door (£600) is catching on the top of the frame when closing."

Installation Service

Pros:

• "He cleaned and hoovered when finished and he did a fantastic neat job."
• "The fitter was excellent and cleaned as he went."
• "The installation was quick and efficient, and was done on time."
• "On the day of installation the team turned up (again on time) and were very courteous."
• "The fitting team did a great job and left the site very tidy."
• "Fitting team were very professional and friendly and got on with the job leaving a very neat finish."
• "The installation was straightforward with cheerful and engaging guys who did an excellent job, and also cleared up inside and outside before they left."

Cons:

• "NEVER, EVER use this awful company."
• "SHOCKING COMPANY!!"
• "Would never use this company again and would recommend going elsewhere if you want quality products and a good service."
• "What an absolutely nightmare service. Took them nearly one year to fit one pair of doors and one window since ordering, with several attempts of replacing damaged glass panels in the window and side panel."
• "After a week we noticed a glass front door panel was leaking in water."
• "They never answer the calls when they do come out you better be in as they come when they can not when your home."
• "The installation was delayed by several weeks due to a defect found with the door the day before installation."

After Sales Service

Pros:

• "There were one or two snags but they were put right within a couple of days!"
• "At all times Direct Window Co maintained close contact with regards to survey and fitting dates and times which I appreciated."
• "The company kept me well informed from start to finish."
• "The installation team were lovely and cleared away behind themselves."
• "The service from start to finish was 100% customer focused."
• "Excellent service from start to finish, it couldn’t have been simpler."
• "The builders were excellent despite working in biblical conditions."

Cons:

• "I would definitely not recommend this company based on this very poor after sales experience."
• "Even though we have had nothing but problems with the doors they want to charge me £75 call out charge plus parts."
• "Do NOT use this incompetent company as they have NO aftersales care for their customers."
• "Not a good after sales service, been waiting over 3 weeks for someone to return our calls about the leaks on brand new sliding doors."
• "Despite being told at the time that I had a 10 year guarantee, had I read the small print instead believing the sales pitch and looking at the great big print on the fancy magazines I would have realised that moving parts are only covered for 12 months."
• "Do NOT use this incompetent company as they have NO aftersales care for their customers."
• "Unfortunately after 2 cancelled dates, the door frame getting damaged, glass window panels fitted in wrong and a 7 month wait."