The Dutton Arms Reviews Summary

Service

Pros:

• "Absolutely gorgeous food and super service."
• "Fast efficient service, polite staff."
• "Very friendly bar staff especially Shaun who catered to our every needs."
• "Service was great food came out quick was red hot and tasted fantastic staff were friendly."

Cons:

• "What let's the place down is the lack of staff."
• "We waited 30 mins for our meal to arrive."
• "Staff incredibly unhelpful and clearly had no customer service experience."
• "Service very slow staff left alone and couldn't work the tills or find 1/2 pint glasses."

Food Quality

Pros:

• "Lovely food, plenty on your plate, reasonable prices."
• "Been here a few times when we visited Blackpool all the way from London. Very nice food."
• "The food is lovely I recommend the hunters pie chicken it is well worth it."

Cons:

• "The food was fair for the price a little more care could of been taking over the presentation, burger was barely warm chips soggy."
• "Starter was great mains were awful. .tough beef in a microwaved Yorkshire pudding which made it inedible."
• "Food ready in few mins obviously not cooked fresh just warmed in microwave naan bread was solid Yorkshire pudding rubbery."

Atmosphere

Pros:

• "Great staff, plenty of seating, great prices, food was nice."
• "Love this place, so many great times in here."
• "Good atmosphere central location very friendly staff."

Cons:

• "Filthy sticky tables despite how quiet it was."
• "Came for some food as we are visiting for the weekend, was literally nowhere to sit."
• "Dirty toilets no soap when asked my wife was told we are waiting for a delivery that's no excuse for a pub that sells food."

Management and Organization

Pros:

• "They probably won't like the comparison but very much like a Weatherspoons but better value."
• "Dutton Arms is a nice pub for families and party's has got games area friendly staff."

Cons:

• "So I booked five tables and paid the deposit around 6 weeks ago...booked for the 5th June... the day before our group set off to sunny Blackpool, I received an email to confirm my booking is cancelled."
• "Even though dinner had only just been started they had ran out of practically every dish on the menu."

Value for Money

Pros:

• "Prices are more than reasonable and you have excellent value for money."
• "Drinks are cheap as well, but then again, anything is cheap compared to London prices!!"

Cons:

• "Not happy spending real money on bad food."
• "Food ready in few mins obviously not cooked fresh just warmed in microwave... very poor service and overcharged menus don t reflect the prices you get charged at tills."

Customer Experience

Pros:

• "Friendly atmosphere in this pub and you can see the sea when you ate."
• "Me and wife have had a great meal here tonight we had a triple burger and 20 BBQ chicken wings service was great."

Cons:

• "Very ignorant. Cleared everyone's table and left ours."
• "Disgusted food awful found something weird under food! Manager horrible attitude and horrible to staff!"