Address: St Georges House, 7 St George's Square, Huddersfield HD1 1LA, United Kingdom
Phone: +448719410090
Rating: 3.5
based on 93 reviews.
Customer Service
Pros:
"From the moment we arrived we were treat with great customer service."
"The staff are so friendly and helpful and eased my nerves."
"Everyone was very friendly made us feel very comfortable."
"The staff Lauren, Olivia and mollie were very welcoming and very nice."
"All of the staff were lovely and friendly, very attentive to our needs."
"Upon arrival we were greeted by a friendly receptionist who offered us drinks."
"The people who work there are really nice, the hospitality was there, make over was brill and the photographer was bubbly and welcoming."
Cons:
"When we got there we were hardly greeted."
"We left feeling utterly deflated and let down by the experience that we had been looking forward to for weeks."
"Rude and unpleasant owner and sales manager that makes you feel very uncomfortable after the photo sessions trying to push for sales in the worse possible way."
"The pushy sales woman with the rude attitude telling me that no one walked out without buying photos, was a joke."
"A condescending woman tried to engage with me, pretending she was being kind but it all seemed so false."
"Firstly the welcome was a disaster, just told to have a seat before having a form thrown under my nose with no explanation of the day."
"The greeting when I arrived was blunt from the receptionist and it was down hill from there."
Photoshoot Experience
Pros:
"We then had our shoot which was fun, the photographer was great."
"Had a great time here with my girlfriend and kids was fab, very enjoyable experience from start to finish!"
"The photographer was professional and made us both feel comfortable."
"We then were called to the changing room to meet the photographer Laura and she was lovely, we had a relaxed fun photoshoot."
"It was a thoroughly spectacular day with lots of love and laughter which came across in every single photo."
"The photographer was excellent, we really felt like she built a rapport with us."
"The photoshoot went well, the photographer knew what she was doing, very dynamic, and we had fun in the sets."
Cons:
"I felt pushed to make my decision and get out."
"Really very disappointed. We didn't feel glamorous or confident during the shoot."
"The photo shoot itself was simply poor in quality, I have been to other photo-shoots and am an amateur photographer myself, the equipment was basic."
"We only got two of the five outfit changes that we were promised."
"It ruined the day quite badly!"
"So angry and a hurt child. Yet lovely photos but really miss handled."
"I felt pressured into having the totally free, won't cost a penny shoot then I felt pressured into choosing photos."
Makeup and Styling
Pros:
"We had our hair and makeup done by professionals who made us look amazing."
"Make up was the best I've had all the girls were polite and chatty."
"The make over was fantastic."
"Great make up and hair done very expertly."
"Was made to feel like a princess, my hair & make-up were amazing."
"I can honestly say how thrilled i was with not only my makeup/hair but how amazing the photographer was with my children, she had fresh new ideas and had the patience of a saint."
"Hair and make up done then lots of different picture taken it was fun and some lovely pictures taken."
Cons:
"What really alarmed me was that the same brushes were used on every person, none of them were cleaned or changed. This is hugely unhygienic!"
"Also not sure how clean the brushes were when I got my makeup done but the day after my eyes were so sore."
"The make up artist was terrible, my eyeshadow was not blended at all, the contour lines on my face looked terrible and the eyeliner was all over the place."
"I looked in the mirror to discover that I had been transformed into an over-done doll with caked on foundation."
"However, so much foundation was put on that in several photos my face and neck are completely different colours!"
"The most unhygienic makeover ever! And I had to do my own hair!!!!!!"
"Make up very good but in the same room it would have been better with a screen or a separate room."
Price and Value
Pros:
"Definitely a must to have."
"The quality of the photos were amazing and beautiful."
"I am in love with my photos they are outstanding."
"The prices are very reasonable for the 5 star treatment I received."
"We purchased a few and love them."
"I'm so glad I bought them."
"Couldn't help but buy all the pics as we haven't had no family pictures in a while and made some great memories."
Cons:
"Ended up spending over 300 on 12 photos."
"They wanted thousands of pounds for these images which obviously was never stated before."
"If we wanted to purchase additional prints these were £99 each!!!"
"We paid nearly 800 for 33 photos on a disk and 2 printed photos."
"I have noticed they HAVE been charged £1495 for 3 cds (my partner believed this price was the usual price for the photoshoot if she had not won the shoot) with many duplicate photos and many photos with their eyes shut or silly live love laugh filters."
"Really high priced and not clear."
"Photos start at around £100 each! So if you won these competitions do not expect to get any photos cheap."
Hygiene and Safety
Pros:
"The studio is everything i would expect clean stylish and comfortable."
Cons:
"They also use the same make up brushes on all their clients and should not be doing this due to health and hygiene."
"The artist used the same brushes she used on the previous customer and mascara."
"This is nothing but a highly elaborate professional scam targeting people who otherwise might not have the will to say no like we did."
"Breaching distance selling regulations by giving misleading Information over the phone."
"Absolutely disgusting.... this company operates by targeting families like myself and luring them in with the promise of a lovely afternoon which I 'won' doing some market research in a supermarket."
"Awful money grabbing scam."
"Very much the opposite, certainly would not recommend this place. Very disappointing."