Address: 62-64 North St, Leeds, LS2 7PN, United Kingdom
Phone: +443335678222
Rating: 4.6
based on 109 reviews.
Photography Experience
Pros:
"Thoroughly enjoyed the photo session. Anthony was great with the kids."
"Lewis captured some really good pictures of our family."
"The staff where extremely friendly and funny they made me and my family feel so comfortable."
"It was a really warm and welcoming during the photoshoot making sure our baby was content throughout."
"The photoshoot was superb, the photographer was great and me and my wife are very happy with the end product."
"Special shout out to Lewis who was extremely patient with our little boy."
"Our photographer was so gentle and patient with our baby and took her time to perfect each shot."
Cons:
"The shoot itself felt a little rushed but this is likely because it took a while for outfit changes with two young kids."
"It was rushed, my daughter brought props which weren't used."
"On the shoot on the day there was no time for outfit changes and not much time to set up and it was difficult getting the things in and out of the car as there's no parking near the entrance."
"The photographer did not seem to have any experience working with children."
"There was no direction, and no full body pics, although that's heavily advertised."
"We filled in a questionnaire which enabled the studio to find out what we wanted, what songs we liked as they'd be played whilst we had our photos taken. No songs were played."
"None of these things were acknowledged in the photoshoot."
Customer Service
Pros:
"The follow-up service when we went to view and decide was excellent with no pressure but the photos were amazing I could have gone for all."
"Anj showed us all our photos and they were gorgeous. She helped explain all the different deals and packages so we could pick what was best for us."
"The staff have been awesome, they have been patient respectful and welcoming."
"Everyone we spoke to and dealt with was so lovely and soo great with our two young children."
"What an amazing team! From the first phone call/initial enquiry, then the photo shoot concluding with the viewing, the whole team were incredible and could not do enough to make our experience the best it could be."
"The staff were amazing and made us feel so welcome throughout the whole process."
"Very friendly staff and good quality studio equipment."
Cons:
"They should go through the pricing before taking the pictures."
"The 'presentation' was incredibly awkward and a cinema experience where the lady massively went in for the hard sell."
"Throughout looking at the photos she was extremely pushy."
"Her attitude completely changed once she didn’t get through to us and we was sticking to only the one photo."
"When it was clear we weren't going any further we were shown the door with no interest at all."
"I felt really pressured, and I ended up having to explain my financial situation in life."
"We was given booklets of the pricing which none is stated on line and WOW the pricing was ridiculous, £795 for just digital prints and that’s not including any printed photos."
Photo Quality
Pros:
"Absolutely love the photos we have had completed, professional and loved viewing them and making our choices."
"The images did not disappoint, they were stunning! They perfectly summed up our family and our little girl, we could not have asked for anything better."
"Every single picture was amazing."
"Our photographs are beyond what we expected and we can't wait to keep capturing our memories with you."
"The photos are everything and more we could have ever hoped for. Capturing my daughter on her 10th birthday will be a special memory we treasure forever."
"The photographer was amazing with our daughter and captured some amazing photos."
"Sophie, our photographer, is super talented and got some amazing pictures of our dog, whilst being really conscious of whether he was happy and enjoying the experience too."
Cons:
"Dreadful. All head and shoulders, no knowledge of portraiture and angles judging by results and final result two blonde members of family with dark hair and a son who looks middle eastern as all digitally enhanced and over saturated/too much brilliance."
"The rest of the photos were awful, felt and looked like an amateur shoot."
"Had photos done privately paid half the price and they were a lot nicer, sorry venture."
"Even getting them printed onto canvases would cost so much less. We were advised that 1 6x4 image would cost £95 which just seems ridiculous."
"We are happy with the photos however £12.42 per photo seems a lot when I could take one on my phone for free and print it off for less than 5p."
"Very poor service at a very high price."
"The one image we liked could not be used for the 8x10 print included in the voucher."
Value and Pricing
Pros:
"They provide ways of affordability such as packages and a scheme which enables you to pay over a space of time with 0 interest."
"We didn’t feel pressured to buy any photos, felt we had plenty of time without being rushed to choose the photos we loved with lots of help and advice along the way."
"The package we chose was a great value for money."
"Finally, thank you for all the different financial arrangements you offer, there really is something for everyone and we found the right package to suit our budget."
"Ange was able to support us to explore the options and to find a package that was affordable to us."
"We never felt obliged to make a purchase or under pressure to spend more money."
"Made us feel more important than the sale."
Cons:
"The digital photo we choose meant we had to leave our deposit."
"A good photo experience, was bought as a Christmas gift so the photo session was free. We went to our viewing not too happy about the prices of things."
"Over £2000 for a set of a few photos, £700 for USB stick, over £1000 for higher resolution."
"Over £600 to get all images on a memory stick, without purchasing any prints or canvases."
"Pictures are way overpriced."
"The photos to buy are a ridiculous amount."
"We were shocked how expensive it was! A wedding album is cheaper than a couple of wall photos from venture."