Morrisons Reviews Summary

Store Layout and Accessibility

Pros:

• "Lovely clean store. Wide aisles and stock appeared plentiful."
• "Nice spacious cafe close to the entrance. Reasonable prices."
• "Plenty of parking, separate parking for disabled and families with small children, Fuel and pharmacy on site."
• "A good branch of Morrison's with all that you would expect from the high Street retailer including; a bakery, fish monger, delicatessen, and a chemist and a petrol station."

Cons:

• "From the outside store looks very dated and shabby."
• "Three stars, it's badly laid out, dingy, with horrible lighting."
• "Carparks decent however the lead up to getting on carpark as you turn off main road can damage your cars."
• "This morrisons store is ok for a food shopping visit but literally that's it. There is no clothes section or hardware, cookware... There is a tiny garden section which is limited!"

Customer Service and Staff Attitude

Pros:

• "Staff very helpful and friendly. I use this store regularly."
• "Very friendly staff on the whole, especially Elaine in customer services and Amodeo on the meat/fish counter."
• "Kingswinford branch amazing. Was served by a lady called Joanne she was really friendly and efficient."
• "I and my neighbour have just used your basic items delivery service for the vulnerable or elderly. We cannot thank you enough."

Cons:

• "Staff seem overstretched, often don't seem very happy."
• "A staff member and I joked about the annoying door beeping. Trying to shop in that area with it constantly beeping."
• "Rude staff member on the hot food counter. Won't bother again."
• "this store always seems to be understaffed and poorly stocked. recently too the cashiers have been too busy engaging in personal conversations."

Product Availability and Stock

Pros:

• "Always well stocked however every time I have visited this store over the last 5/6 years."
• "Good variety of stock. Love having the cheese and fish and meat counters at the back of the store."
• "Big shop with a lot of parking. Wheelchair friendly staff are helpful and polite. Good place to do your weekly shopping."
• "Morrisons have some great deals on most weeks and a large car park."

Cons:

• "Selection of plants outside. Nearly all dead."
• "Yesterday the car wash was closed again.Poorly stocked shelves, however veg better than usual rotten offerings."
• "Been using this morrisons for a good few years now, it's nice to have the deli and bakery and fishmonger, and you can get the items that nearby Aldi and Lidl don't stock. Bad points, the shelves can often run out of things."
• "Never much stock on shelves and sell by dates poor! Not very well organised as cannot get to half the produce due to folks waiting in the isles for the tills!!"

Pricing and Promotions

Pros:

• "Shop here twice a week. Sign stated 25% off wine so bought 3 bottles."
• "Had lovely service when I went to Morrisons today, there was an offer on an item I had picked up which was worth having as could have 4 for the price of 2."
• "Got a 1000 points on my Morrisons points card as I spent £10.00. Enjoyable shopping trips x."

Cons:

• "On checking bill on return home I realised no discount was given. I made a phone call and was told only on Morrison's own brands."
• "Salad bar looked dirty. Absolutely disgusting. Also not the first time but the advertising here is massively misleading."
• "I have noticed while there has been is pandemic going on that Morrisons have increased the prices of their products almost by double, shame on you Morrisons!"