Jungle Braai London Reviews Summary

Food Quality

Pros:

• "What a cracking cracking chicken place focussed on grilled food. Highly recommend."
• "They have the most delicious BBQ chicken wings."
• "The food was ausome. The lamb chops are a great option, tender and saucy."
• "Half an hour later lunch arrived. It was tasty."
• "Food was really good. Let down by the service which was a shame."
• "Outstanding food!! Didn't really have any expectations before going in but was very pleasantly surprised."
• "The food was nice had the steak n chips which was really nice."

Cons:

• "All the steaks on our table were served like this, none were cooked as requested, all were well done."
• "The steak was over cooked."
• "Food was alright on first bite but soon realised everything was based on the same tangy marinade, which then became overpowering and boring."
• "Very expensive for the food they are offering. For £6 a burger hardly any chicken in it but stuffed with a lot of onion rings."
• "Texture of food was surprisingly good, but lacked any real flavour on the chicken, beef or lamb."
• "The chops however was very disappointing glazed with cheap bbq sauce lacked flavour."
• "Tasteless food (not even marinated properly), meat was too chewy, the salad was poor and lumpy (not fresh)."

Service

Pros:

• "Jungle braii wanted to make sure we received our full order and they sent one of their driver to drop off missing order."
• "Possibly the best customer service I've ever experienced and they were very happy to compensate me."
• "Service is always with a smile and very polite."
• "The waitress was attentive and polite."
• "Service was good"
• "The customer service is generally excellent, we were made aware in advance that our order would take long."
• "Hi, jungle bari is all-time favorite restaurant for our family. Staff is really friendly. Customer service is excellent."

Cons:

• "The service was ok but the time for service the food was long. Overall a poor execution and with no consistency between the 3 platters ordered."
• "Used to be so good, but gone downhill. The food is still decent, but the service is beyond rubbish."
• "Came to London for a trip and stopped by the restaurant must admit service and food quality was not good."
• "I was disgusted by the service of Jungle Braai and I do not recommend this restaurant."
• "Was trying to eat my meal and could only hear screaming in the kitchen and staff members just relaxing on their phones."
• "The manager at the till was also very rude, unapologetic and refused to accept that he served us bad meat."
• "Staff seemed apathetic to any concerns raised."

Payment and Pricing

Pros:

• "They have a good lunch deal (mon-fri, 12-4pm, meal + side + drink)."
• "We loved food and bills was less than £50. Overall 9/10."
• "The price was reasonable."

Cons:

• "Unfortunately, they only accept cash, hence the 1 star"
• "This shop doesn’t accept any card payments and only accepted cash payments."
• "Worst restaurant ever! Customer service is terrible, they would charge you what they like, they don't take card payments."
• "The only problem is that they did not receive card payments."
• "When advising the staff they were not apologetic and they didnt even take 10% off of our bill."
• "Oh yes - to add to the horrible service they have one last inconvenience for ppl - no card payments!"
• "This restaurant is unworthy of any stars whatsoever. Frustratingly, we walked straight out of the restaurant as soon as we saw the bold sign that stated how you do not take card."

Hygiene and Atmosphere

Pros:

• "Toilets are clean and social distancing quite easy."
• "Clean and friendly."
• "I visited this restaurant while visiting family in E17. Excellent food I had a house special burger and fries the size of restaurant from outside is deceiving but the quality of the food was delicious. and service was excellent nothing to much trouble always polite and Very very clean."

Cons:

• "Burgers served on porous wooden chopping board, surely that has to be very unhygienic."
• "Tables and chairs all filthy with left over food from previous customers."
• "This place has a very poor hygiene rating of 2 due to its well-below standard hygiene practices."
• "Place was really dirty."
• "The tables were dirty, there were left over rice in the kitchen."
• "Glanced into the kitchen, staff didn’t seem to have any gloves, hats etc. and it didn’t look particularly clean…"
• "The icing on the cake was the dirty tables left uncleared for the duration of our hour-long visit, with staff members milling around doing a whole lot of nothing."