Lezziz Charcoal Grill Reviews Summary

Food Quality

Pros:

• "The food is always good and never to disappoint."
• "Delicious food, always fresh, hot and well presented."
• "The food is outstanding. The variety of items on the menu and taste is exceptional."
• "Food was tasty and plentiful."
• "Meat is delicious and succulent whilst the salad were tasty, lemony and fresh!"
• "Food is fresh and delicious."
• "The food here is excellent."

Cons:

• "But that night after getting home and sleeping. I shortly woke up and felt like vomiting."
• "It had a really off smell and tasted really salty. when u go for a bit the lamb had really slimy sticky texture."
• "Tried the veggie iskender kebap... It was disappointing, tbh it was bland at best."
• "The steak was cold and chewy the mushroom sauce was lumpy the food my friend received was also cold!!"
• "Chicken Donner not fresh. Also fatty and too much oil."
• "The rice was gone off."
• "Ordered wings and chips and I found that the wings didn't have any sort of marination to it and looked very undercooked and tasteless."

Customer Service

Pros:

• "Great customer service, best tasting Turkish restaurant we've been to in London."
• "Lezziz Charcoal Grill has amazing customer service and outstanding food."
• "Guy behind the counter was super friendly and service was quick."
• "AMAZINGGGGG! food is delicious.. omg the Adana was cooked to perfection! And not to mention the first class customer service."
• "The staff were extremely attentive and the food was exceptional and reasonably priced."
• "Staff are friendly. Service is great."
• "Service was quick and friendly."

Cons:

• "You get rubbish service and get huge service charge."
• "The service is appalling."
• "Service before paying was great, after payment 0."
• "Their customer service is not good, it took them 20 minutes to deliver food."
• "Instead of addressing our concerns with professionalism and respect, he resorted to using offensive language and engaged in an argument with us outside the restaurant."
• "Terrible customer service and over crowded no food taste, uncooked, not authentic Turkish place."
• "The manager (suit, stocky, short cropped hair) had a serious attitude and arrogance problem."

Atmosphere and Ambiance

Pros:

• "The atmosphere is a true gem, creating an ambiance that's amongst the best on Walm Lane."
• "A fantastic sophisticated atmosphere, decent food, amazing dessert."
• "The restaurants ambiance is very cosy."
• "Nice ambience, lots of space, good lighting, not too cold in the premises."
• "The restaurant has a great atmosphere."
• "The atmosphere was vibrant and relaxing."
• "Beautifully decorated interior, lovely atmosphere."

Cons:

• "I went there on the first day after refurbishment. Whole place smelled like glue or paint."
• "Atmosphere is very busy, rushed and a bit noisy."
• "This place has become a nuisance in our neighbourhood. It is very noisy usually until 3 or 4 in the morning."
• "A disaster on toilet's area! Toilets blocked with toilet paper, water/pee on the floor all over the area, very slippery and dirty!"
• "Very noisy even when it is not busy."
• "The atmosphere could have been better as they only decided to put some music after a while."
• "Toilets are filthy and smelly. Disgusting."

Value for Money

Pros:

• "The local place where I love to go the most! Friendly and caring staff, lovely food and affordable prices."
• "The portions are quite large, especially the platters."
• "The £48 meat platter was more than enough for 3 people."
• "If you're going as a family, the platters are great value for money."
• "The platter for 2/3 is also good for 4 in my opinion."
• "Fast, friendly service and the price you pay for good quality food was very cheap."
• "The price is very cheap for the amount of food they give you."

Cons:

• "Eat out should not be same price as restaurant."
• "Prices have slightly gone up recently but what hasn't!"
• "Also the prices too high especially for drinks..£2.50 for a bottle."
• "Lezziz has recently been refurbished to a very high standard which is reflected in the increased prices."
• "Price is a bit expensive but it is fine for dining in, but I think is too high for take away."
• "Overpriced as the same kebabs I can get 25% cheaper in most other places."
• "after refurbish you need to pay £3.5 for large lame shish which made the bill to £14.5 plus one soft drink."