Address: 66 North End Rd, London, W14 9EP, United Kingdom
Phone: +442076020212
Rating: 4.3
based on 125 reviews.
Food Quality
Pros:
"Every dish was prepared with precision, highlighting the chef's expertise and dedication to quality."
"The flavourful charcoal-grilled meats and perfectly seasoned seafood were a true delight for the taste buds."
"Best Mangal has consistently served the best Turkish ocakbaşı (grill) food I've ever tasted, often better than similar restaurants in Turkey itself."
"I have been going to Turkey for many many years and I ate a lot of Turkish food on my travels and honestly this was just perfect down to a T."
"It was still the most delicious food you can eat in London."
"I recommend Best Mangal mix grill and its so delicious."
"The food is by far the best Turkish food around and always gets the best reactions from everyone we bring in."
Cons:
"We ordered a platter for 8. I was disappointed with the quality of meat on platter."
"Turkish restaurant? Not so much. Limited menu, some of the food was reheated and not fresh."
"The massive downside was the platter for four which we ordered. At the aforementioned restaurants the platter is at least twice the size (for the same price) and comes with starters included. This was laughably stingy both with the meat and the rice."
"Sometimes they have their 'off' days where the meat can be too chewy and taste like its full of fat which lets it down a lot for me."
"The worst tasteless chewy meat."
"Food nice, but no charcoal flavour."
"Food not edible burnt to a crisp had to leave my lunch."
Service
Pros:
"Staff are always super friendly, reliable and add so much value to the west ken community."
"I had my dinner yesterday, cosy atmosphere, friendly & helpful staff, FANTASTIC food."
"From the moment I stepped inside, I was greeted with warm hospitality and a charming ambiance that transported me to the vibrant streets of Turkey."
"Amazing, every single time we go the servers are very kind, very thoughtful and very helpful."
"The staff at Best Mangal deserves high praise for their professionalism and kindness."
"Really friendly staff, very welcoming and helpful. The food was extremely tasty and they also do a good range of vegetarian options."
"We came with our two young kids. The staff went the extra mile with connecting with them, cleaning up, and even playing with them a bit."
Cons:
"Staff needs to be more friendly. Was not offered the Complimentary Turkish Tea which is a custom of Turkey in hospitality."
"Service a little slow."
"the owner is fantastic when he's in and so is the service but when he's not there it's not very good."
"It was Sunday lunch time only one person is serving and you can tell she was grumpy at her job."
"waiters need to listen more carefully to the orders and never forget a polite smile."
"I can't deny that the food is delicious and the price is fair but the customer service is just horrible to not say non existent in both restaurants at North End Road."
"Yet again terrible service at the takeaway counter. 35 min wait for basically simple food."
Value
Pros:
"A tasty lunch of falafels, the deal 12 -3 is £9.95 which includes some bread and hummus, fries or rice, salad and soft drink so pretty good value."
"extremely good &fresh food reasonably priced good atmosphere friendly staff."
"reasonable prices."
"All the food is well priced and they give you perfect portion sizes."
"The portion was really good. It was a great value for the money we spent."
"Exceptionally high quality and good value Turkish food."
"Delicious turkish food with helpful waiter and reasonable prices."
Cons:
"Over price! it used to be better now I don’t know what is changed."
"Now it’s overpriced for a very cheap quality."
"The £20+ mix grill plate is half the portion it used to be.."
"Sadly something has changed at this great place. Now the portions are so small it's crazy."
"Do not waste your money and time going to this place. portions are tiny and bland, salad small and boring, no starters whatsoever and very expensive."
"Terrible for 14.25, mixed shish we got 2 pieces of chicken and 2 pieces of lamb. Complete rip off."
"The tabouli was just way too expensive for the small amount I was given."
Ambiance
Pros:
"The rustic decor and soothing background music created an inviting atmosphere that set the stage for an unforgettable dining experience."
"The decor exuded an authentic Turkish charm, with tasteful touches that created an immersive dining atmosphere."
"With its charming ambiance, attentive staff, and delectable cuisine, Best Mangal in West Kensington is a must-visit for anyone seeking an unforgettable Turkish dining experience."
"Great restaurants with authentic food and generous portion."
"The restaurant is notably clean and they grill on charcoal just by the front door. So good!"
"I ADORE THIS PLACE! Lovely friendly staff, and the customer service is absolutely amazing."
"The best kebab in West London, shockingly I didn't take pics on my most recent visit (because I was so happy they'd reopened for take away since Covid) that I wolfed through my lahmacun before our other order was ready!"
Cons:
"They need to improve their heating though. If I was not drinking hot Turkish tea, I would be cold."
"Made us feel uncomfortable and we did ask multiple times to move to empty seats but they were insisted it is booked... even though no one sat there in the 40 mins i was there."
"Where do I start - walls were dirty."
"Even though we had made a booking for 2, they got a table and put it in the middle of the whole restaurant."
"However the 'hot' sharing platter was barely warm and the fried items were soggy as if they were previously cooked earlier in the day."
"Only downside is treacherous steep stairs to toilet in the cellar."
"Because last time I went there with my wife and two family friends, the staff was just despicably inadequate."