Woody Grill - Shepherd's Bush Branch Reviews Summary

Food Quality

Pros:

• "the food is really good quality."
• "The food is so good here, the meat is super juicy AND THE BREAD, ugh, THE BREAD IS SOOO GOOD."
• "They serve absolutely delicious falafel wraps at very reasonable prices."
• "an authentic taste of Turkish food. Prices are reasonable and portions of food are more than enough."
• "The food is tasty and the staff are friendly."
• "The food is very delicious, I'm trying to avoid eating burgers and trying different types of food."
• "The food was absolutely delicious!"

Cons:

• "I am literally on my death bed as I write this from severe food poisoning."
• "Portions not worth the money and taste was blunt."
• "Horrendous food and service."
• "Food is not fresh, reheated lahmaçun, old grey salad and salty tasteless meats and chicken."
• "Absolutely dissapointed with the food! I Orderd lamb chops there was hardly any meat on the chops literaly shrunk and very dry."
• "The food also tasted burnt and the meat was very chewy."
• "The mixed doner kebab was oily, dry and tasteless."

Service

Pros:

• "The service is super fast and the staff very efficient."
• "Many thanks to the staff for their excellent service."
• "But today was made so much better with a lady called Fatima (I hope it’s spelt correctly), she was smiley and super friendly."
• "The place was really busy but the waitresses were very attentive."
• "The Service and the environment was lovely."

Cons:

• "Service is slow and unprofessional."
• "Service was very bad."
• "Service wise was poor, missing cutlery on the table and tissues, although we ordered for an extra bread they forgot."
• "Very poor service."
• "The didnt provide and cutlery and we had to ask twice for them to bring the drinks and sauce and we still didnt get the sauce."
• "The staff was very rude, they were busy with the phone and they were down."
• "Very very bad customer service!! Very disappointed."

Hygiene

Pros:

• "It’s really clean and the food is delicious."
• "Delicious Arabic dishes at reasonable prices, the place is clean, the service is excellent, and there are clean toilets for men and women."

Cons:

• "Not to mention how the bathrooms are dirty, ughhh."
• "The hygiene and food management must be of piss poor standard."
• "So many small flies around the shop, which suggests that there is a lack of hygiene."
• "Food is not fresh - avoid this place if you do not want food poisoning!"
• "The restaurant itself feels a bit untidy and unclean."
• "Don’t bother using the toilets as they are shocking."
• "Its extremely dirty. Toilets are very filthy."

Value

Pros:

• "They serve absolutely delicious falafel wraps at very reasonable prices."
• "an authentic taste of Turkish food. Prices are reasonable and portions of food are more than enough."
• "Delicious Arabic dishes at reasonable prices."

Cons:

• "Paying £13.50 for a mixed grill with barely any meat is a far cry from the enormous amount of food that we used to get for the same price."
• "Absolutely not worth the money, make sure you ask how much the drinks are before you order."
• "The price is expensive for what you get."
• "Thief’s, day light robbery, absolutely not worth the money."
• "The steak burger 🍔 that I had it was dry and not worth the price!"