The Borough | Pub, Restaurant & Hotel Reviews Summary

Food Quality

Pros:

• "Food was tasty."
• "The food was delicious (avocado and poached eggs from the breakfast menu)."
• "The food was excellent, very generous portions and the staff were also friendly."
• "The food was really good too. Beautifully cooked and presented."
• "Food is always excellent."
• "The sublime plumb crumble and custard that hit the spot."
• "The food was amazing and such great value!"

Cons:

• "The staff didn't even come over to check how we were doing."
• "Not the best food if I’m honest could be so much better."
• "Its the worst meal I've had in a long time and definitely won't be going back in a rush."
• "If I order blue cheese sauce, I want it to taste of blue cheese."
• "The coffee was cold, though when we reported this we kindly received lattes. I had the burger and it was very greasy."
• "When it did it was tasteless and overcooked."
• "Food was a bit average. We got quite a selection and a lot of the starters were not great like the wings, calamari."

Room Comfort

Pros:

• "Had a short but wonderful visit to Lancaster staying at The Borough lovely well appointed spotless room with plenty of space to unwind."
• "Excellent rooms, comfortable and classy."
• "The room was clean and tidy, Bed was comfortable and the bathroom lovely and modern."
• "Really great rooms - very quiet and comfortable with a clean, recently refurbished bathroom."
• "Brilliant, spacious room with a really comfortable bed and recently renovated bathroom."
• "The room was delightful and a huge shower!"
• "The rooms are very spacious, well appointed with excellent bathroom/showers."

Cons:

• "The chair in our room had water stains on it, which didn’t match the cleanliness of the rest of the room."
• "Lost 1 star simply because of the nightclub across the street open till 5am nearly every night!!"
• "We realised in the morning we only had one set of towels and cups so had to call up for these."
• "The only option for baby changing appeared to be female toilets - needs fixing!"
• "Bathrooms need some serious work; old, smell and aren't nice at all."
• "The bathroom door or wardrobe door did not shut properly."
• "The only downside was the bed mattress in room 6. needs changing."

Staff Service

Pros:

• "The staff who waited on us (Ellie and Jamie) plus Theo who made the most amazing cocktails."
• "The staff were worked off their feet. All still very friendly and happy to help."
• "The guy who waited out table was fantastic, very attentive and friendly."
• "Hannah and Megan were so sweet to us during our stay last week."
• "Staff found me somewhere to change and looked after all my stuff."
• "Everyone, from our check in to the bar and waiting staff were friendly and helpful."
• "The staff have been amazing too. Friendly, professional, chatty."

Cons:

• "The staff didn't even come over to check how we were doing."
• "All we got was a sorry and we had to find a meal elsewhere."
• "The manager said she’s had enough of people and no patience."
• "Very young staff, no doubt barely on minimum wage, that the managers have failed to properly train."
• "The coffee was cold, though when we reported this we kindly received lattes."
• "Usually a classy sophisticated venue however on this occasion there were very immature youths at the bar and at the entrance making it difficult to enter."
• "The manager was extremely rude and had terrible customer service skills."