Formula One Autocentres - Erdington Reviews Summary

Booking and Scheduling

Pros:

• "Every time I’ve needed them to they’ve managed to fit me in last minute and have got me out again relatively quickly."
• "Car was ready within 1/2 hour."
• "Easy to book a slot online... Really friendly guys at centre when dropping car off... No paper work or anything to sign as all done online."
• "Had a great experience for tyre fitting. Booked online, as I found the best prices at F1 Autocentres."
• "Called up a sunday f1 couldn't of been more helpful spoke with Jack and got my car seen to right away. The mechanic Cam sorted the issue right away."
• "Jay, the branch manager showed great service attitude and fitted me in, even though I had not booked time."
• "GREAT SERVICE ! Ordered on-line, arrived at pre arranged time, and everything was ready and waiting."

Cons:

• "Booked in for 11 15am left them the car went shopping came back at 12.30 cos we didn't hear anything and car wasn't even been seen."
• "Absolute disgusting service. Booked in for new tyres at 10:30 said it would take a few to complete the job but should only take about 30 minutes... they haven't got the tyres in stock!"
• "Service was very mediocre, had 2 cars booked for MOT’s with 1 of them also booked for 2 new tyres, however due to the booking system the car booked at at 0830 for tyres had its mot booked for 1100am but this wasn’t conveyed on the confirmation."
• "turned up on time only to be told they were running late 1h 45m later i got my car back."
• "Garage had no knowledge of my booking so had to reschedule."
• "Turned up and was told only 1 tyre is there so to come back about 4ish as a delivery might come."
• "I booked on line a week in advance and even so I had to wait an extended time of 15 mins over the time it should have taken."

Customer Service

Pros:

• "The gentleman was extremely friendly and was very happy to listen to any problems I had with my car."
• "Jay, Will and the team have been excellent each time I visit."
• "Everyone is ALWAYS polite, courteous and professional."
• "J on the front desk was so helpful and polite, got everything sorted for me very quickly."
• "I would like to say thank you to the MOT guy Josh and to Damian, my car failed its test and they were so helpful explaining why in lay mans terms the advice they gave me was practical and helpful it got my car through the MOT."
• "Both the customer service and tyre fitting service were very professional and efficient."
• "I have always found the staff at F1 Erdington helpful, professional and friendly. The advice given by the mechanics is sensible and honest."

Cons:

• "Service given was good but management was not professional because the receptionist suppose to know that what job is required for the customer."
• "Customer service not good, young lad took keys came back later and young lad just gave keys back with no explanation on what had been done and a big greasy steering wheel left wife’s hands all dirty."
• "When I went to collect my car they charged me extra money!"
• "Rude reception guy (manager?) flawed process - hand in locking nut to reception guy - tech then tells me locking nut missing cant be done."
• "I am not happy with the way I was spoken to, on the telephone, by the employee at reception."
• "The staff at the centre did not bother checking the inventory either and just wanted to get rid of me."
• "He also in a very childish and rude way tried to blame me supporting that I misunderstood because of my English."

Pricing and Charges

Pros:

• "I was quoted a reasonable price and expected it back in a week's time."
• "Very polite they serviced my girlfriend car the price was good there was a slight delay in the time we thought we was gonna have the car back but overall I’m happy with the service."
• "Price was very reasonable."
• "The guys helped a damsel in distress... They are true heros and the price was cheaper then other places."
• "Best Price Audi OEM Tyres in the area."
• "Checked prices online and F1 were very very competitive."
• "Bought a pair of Goodyear Eagle F1 Asymmetric 3 tyres online, cheapest price online that I could find inc fitting & balancing."