Kwik Fit - Birmingham - Erdington Reviews Summary

Customer Service

Pros:

• "Really helpful staff who accommodated me at the last minute."
• "The staff were very helpful and didn't rush."
• "Excellent customer service all round. Very happy repeat customer."
• "Absolutely fantastic service from Joel today."
• "Very friendly staff who accommodated me at the last minute."
• "I definitely recommend this Kwik Fit in Erdington! The customer service here is great."
• "Very professional and helpful service. They answer all my questions."
• "I have used this garage a number of times, both with my company and personal vehicle. Every time the service has been perfect."

Cons:

• "Bad customer service, kept waiting & staff member was on phone and walked away from the desk."
• "Multiple times the customer service has been poor."
• "The first thing for a Sunday morning was not good morning but the fact she was last by 6 mins."
• "I was assaulted by a fellow customer who was treating your staff like dirt."
• "The chap behind the counter is rude, arrogant, patronising and condescending."
• "I found the staff rude and impatient. Very poor customer service."
• "Ok got there 10 mins early very abruptly told me I could not go in yet as they do not open for 10.00 mins."
• "Went there today to get gas recharge, got a telling off by the manager because I didn't see a sign."

Quality of Work

Pros:

• "The work was completed as required and to my satisfaction."
• "They did refund me for the brake fluid though which was fair."
• "I keep returning because they are local and the work on the car seems to be fine."
• "Really helpful staff who accommodated me at the last minute after being messed around by Halfords and the dealership for my MOT and service."
• "The staff were very helpful and didn't rush. They told me exactly what they needed to do."
• "Originally went in for a deflating tyre on a trip. Turned out my two rear tyres were completely shot. The manager helped get those sorted."
• "Very straightforward as my works van needed new brakes. I dropped the van off and a few hours later I got a call to say it was ready."
• "Took my vehicle in with a screen washer fault, despite being very busy Roy and the team did a great job of repairing the leak and replacing the front water jets."

Cons:

• "I had a nail in my tyre. I was really grateful they could fit me in for a tyre change, only to get home and realise the wrong tyre was changed."
• "Did a long free brake inspection and recommended brake fluid change which I agreed to as my brakes had become spongy. It was fine until 24 hours later they became spongy again."
• "I made an appointment for wheel alignment. They kept the car on the ramp for more than 30 minutes, seeing how, one by one, most of the staff present come to give their opinion on something that it seems no one has a clue about."
• "Technician forgot to put engine oil cap back on and it caused oil to spray all over engine bay and onto windshield."
• "I had initally booked my appointment at 11:30 at the Erdington branch, but Asif the senior contacted me beforehand to inform me the branch was slighty behind due to staffing problems and only having a single technician available to deal with tyre fittings."
• "Went there after noticing a screw in my tyre and a split on the tyre wall. Spoke to Asif who booked me in and I told him just to replace the tyre."
• "Be very careful! I went in with a puncture that they told me could not be fixed and instead quoted £280 for one new tyre."
• "They was ment to balance my 4 wheels what they charged for. to find out the back wheels still have the old weights on? so that tells me balancing was not done on them wheels like they said."