Kwik Fit - Birmingham - Sheldon Reviews Summary

Customer Service

Pros:

• "Two young men both called James were so helpful and polite it's not that often that you get customer service as good as this."
• "Sam was a courteous, polite professional."
• "The staff are very friendly & very helpful, their always busy dealing with customers however for what I have seen every one that leaves the garage has a smile on their face after being looked after by the team."
• "Very polite and helpful. Thanks."
• "Excellent efficient service and friendly and helpful staff. Highly recommended."
• "Staff are very friendly and absolutely helpful."
• "Very helpful and cheerful staff. I received calls to say my car passed the MOT, and advised me of points in the service they thought needed attention with costs involved."

Cons:

• "Don't be fooled by the website booking travelled all the way there and took day off work to be told find somewhere else his technician is on holiday."
• "Rang up and told them the issue, was told to come in and they can have a look. When I went in, I was immediately told they don't deal with the issue I have."
• "After being turned away at the Kitts green branch because they didn't have time and told I could leave my car they may get to it Monday (raining and a six year old totally stuck) safe to say i wont go there again."
• "I've had a few experience here but yesterday I wasn't happy at all. 1 man in particular was arrogant! He knows who he is."
• "They then proceeded to tell me I needed new tyres, I disagreed, told them to give me my car back and all 3 of the workers insisted making me feel intimidated."
• "Took my car for an MOT 🙄 Never again, they got my car stuck in the air on the ramp (it jammed & wouldn't come down)."
• "Be careful ladies and gents, the manager is extremely clever with his wording, for those of you like myself who know nothing about mechanics, listen carefully to this man before commiting yourself to having expensive work done on your car."

Quality of Service

Pros:

• "Great service from start to finish."
• "Changed new tyres weeks ago then booked break check today. I have to say get fantastic service from here."
• "Brilliant service from the Sheldon team. Wayne, Steve and Ray are an excellent bunch of friendly and professional guys."
• "Excellent service from this centre. Took car in before 0900 Monday as exhaust was damaged. Replacement obtained, fitted and back on the road same morning. Brilliant!"
• "Very, efficient, friendly service. Thank you Wayne for fitting a new tyre and also identifying and taking the time to rectify a problem with one of the alloys."
• "The work was carried out as described and a full service report provided."
• "The team quickly resolved the issue and the MOT passed."

Cons:

• "Good service but expensive. We changed our tier last week here and paid £130 and now we change the other tier same brand and same condition for £50 less."
• "But in this branch they have no facility other than failing car MOTs therefore obliging customers and not offering anything in return for another 10 days, even simple repairs like brake lamps etc, or oil filter change, smallest stuff has to be ordered and come in next week."
• "Good customer service quick as well but I think repair is not in their dictionary... it has to be replacement... thus expensive."
• "I was unhappy when I saw the price of the tyre is 90 pounds on Kwik Fit Webside on the same day."
• "Poor from Kwik Fit."
• "Fitted the wrong tyres(different weight and speed spec) and didn't inform me."
• "Warning ⛔️ If you’re taking your car here get a second opinion, been ripped off in the past with work they said they had done they hadn’t."

Value for Money

Pros:

• "They had a look at my car for free told me what the issue was and how to fix it as they didn't have the part."
• "Very happy with honest diagnosis and referral to someone that can fix it."
• "I would recommend this kwikfit branch for their customer care, helpfullness, always polite, and give you an honest opinion and explain any faults in a way that is easy to understand."
• "You get what you pay for!"
• "Helped me with my tyres at a reasonable price thank you very much."
• "The prices were very reasonable also the staff were friendly and helpful."
• "Very good price too."

Cons:

• "I was unhappy when I saw the price of the tyre is 90 pounds on Kwik Fit Webside on the same day."
• "The reason for the 2 stars is that I'm always on guard for a garage to find more to charge for."
• "Purchase two new front tyres, i was told the tyres had 8mm tread but that evening checked thay only had 6mm, called customer service the rep said he will find out and call me back to let me know what had happend to the tyres this was on Monday 12th still no call back 4 days later? What a rip-off"
• "Bought 2 runflat pirellis for front of my car, which are quite expensive as it is, and when i came home to inspect them properly they were 19 production! You would at least expect 21 production for shelling out £240 on 2 tyres."
• "But when I got home I checked and found a competitor doing exactly the same tyre for £50 less."
• "But when I got home I checked and found a competitor doing exactly the same tyre for £50 less. That's enough to put me off recommending KwikFit."
• "BEWARE! There is at least an element at this establishment who are out to con you as they did to me!"

Facilities

Pros:

• "The environment was clean, up to speed with abiding by the Covid-19 procedures and quite open in the sense that there's enough room to keep the 2m distance."
• "Everything was spotlessly clean, and covers were placed over my seats to keep things as hygienic as possible."
• "The facilities are fantastic and the whole operation is so professional and welcoming. Would recommend to anybody."
• "This depot is by far the biggest and best I have ever been to the waiting facilities are great clean toilet, clean waiting area and workshop the staff are polite friendly and definitely honest as they didn’t charge me a penny for checking my car over definitely recommend these guys."
• "The store was as clean and welcoming, as usual."
• "(BRING BACK THE FREE COFFEE & TEA FOR CUSTOMERS WAITING)"
• "Upon arrival i entered the centre and was greeted by a staff member who booked me in and invited me to have a free drink."

Cons:

• "But in this branch they have no facility other than failing car MOTs therefore obliging customers and not offering anything in return for another 10 days, even simple repairs like brake lamps etc, or oil filter change, smallest stuff has to be ordered and come in next week."
• "The road outside is a bit of a nightmare at the moment due to ongoing roadworks."
• "Unbelievable! They should be ashamed. This is how my car was returned to me, two seals left unattached after trying to adjust a headlight for the MOT."
• "Took my car for an MOT 🙄 Never again, they got my car stuck in the air on the ramp (it jammed & wouldn't come down)."
• "The road outside is a bit of a nightmare at the moment due to ongoing roadworks."
• "Left a critical air hose disconnected resulting in my wife being stranded on the m6 with my toddler for an hour."
• "I think Watchdog needs to pay them a visit."