Horse & Guardsman Reviews Summary

Atmosphere and Decor

Pros:

• "The atmosphere and decor was very unique, I'd go back again."
• "The inside of this pub is so cool and the atmosphere is wonderful with a mix of locals and tourists."
• "Lovely ambiance close to the action- not far from Trafalgar Square."
• "The whole restaurant is adorned with historical suits of armor, swords and pictures of former guardsmen and great horse men and women."
• "Very nice staff. We had a snack and a martini. I can't remember what we ate...jet lag. I only remember the martini because I took a picture. I do remember I was impressed with the ambiance."
• "The atmosphere was great. Everyone inside was really nice, and it had a very nice atmosphere/aesthetic."

Cons:

• "The barman told us that 'Apparently' the boss was threatened by a customer with a glass the previous day at 5pm."
• "Service was ok Ordered food namely steaks which unfortunately weren't cooked correctly."
• "So I’m thinking maybe they have a paper shortage, as no toilet paper in the ladies either."
• "I commented to the man that you would think for the prices charged the least you could get was a proper glass."

Service Quality

Pros:

• "All the staff members were very polite and helpful."
• "Service was excellent, professional, friendly, and polite. Yes, I would eat here again."
• "Very welcoming, efficient and we would 100% return if we are in the area again."
• "Our waitress, Michelle, was very friendly, efficient and helpful."
• "The staff were extremely friendly, very efficient and polite."
• "We stopped here for a drink and a quick bite to eat on our walk from Westminster Abbey to the national gallery."

Cons:

• "Really poor Christmas meal - vegetables not cooked, 2 hours for food to come."
• "Staffs were unfortunately not nice. When we asked for a small plate for each of us so we can share the mains, she refused."
• "Service could've been faster. A decent stop if you're exploring the Trafalgar Square region."
• "Our orders took a long time to arrive, specially the drinks."

Food Quality

Pros:

• "Absolutely splendid fare, was delighted with the steak and ale pie, cooked to perfection."
• "The fish and chips were very tasty, a perfect meal for in between!"
• "I had the fish and chips and without a doubt this is probably the best I've had."
• "We enjoyed beers and fish here while visiting for the Cubs London series. Fun atmosphere. Clean and well-maintained."
• "This was an awesome restaurant that catered to all our tastes, including Gluten-free diet."
• "Great tasting food, good menu options but service needs improvement."

Cons:

• "The food was good but the service was great. In particular the lady who greeted us on Saturday when the pub was very busy."
• "The food and drink was fantastic and the location was great. Everyone inside was really nice."
• "Lovely place. The decor is great and the atmosphere is relaxed and lively. Terrible service though."
• "The food was ok. We shared a starter. Had to ask for plates & cutlery. Was asked if we’d like serviettes, we said yes please. However, they never showed up.""My Sunday roast wasn't very warm, but it was tasty, and the other meals we had were fine, not 5 stars but a solid 4 to 4.5. I would recommend it."
• "Had no orange juice and had to wait a long time for food and then one of our group didn't get her food."
• "The fish and chips were very tasty, a perfect meal for in between! The sodas were unfortunately not really enjoyable."